NCCU Public Administration · 12 hours ago
Technology Support Technician
Durham, NC
Full-time
Onsite
Entry Level
$22/hr - $22/hr
1+ years expNorth Carolina Central University’s Information Technology Services (ITS) is seeking a Technology Support Technician to provide technical assistance to faculty and staff. The role involves troubleshooting and maintaining reliable technology services across campus, supporting various technology-enhanced environments.
Higher Education
Responsibilities
Provides day-to-day technical assistance to faculty and staff at North Carolina Central University to ensure effective use of campus technology
Delivers one-on-one troubleshooting support and plays a key role in maintaining reliable technology services across campus
Supports departmental computer labs, technology-enhanced classrooms, faculty and staff offices, and conference rooms by performing basic break/fix tasks
Provides hardware and software support for standard, campus-licensed equipment and coordination of imaging processes
Offers foundational support for hardware, applications, operating systems, and networking to resolve routine technical issues efficiently
Documents all work activities through the university’s IT service management system (TeamDynamix), including ticket submissions and updates for completed tasks
Qualification
Required
High school diploma or equivalency and one year of experience in the field of technology related to the area of assignment; or an equivalent combination of training and experience
Working knowledge of computer hardware, software, operating systems (Windows and macOS), and peripheral devices
Familiarity with networking fundamentals, including connectivity troubleshooting for wired and wireless networks
Understanding of imaging, software deployment, and system update processes
Knowledge of common academic and administrative technologies used in higher education (e.g., classroom AV systems, learning management systems, office productivity tools)
Awareness of IT service management practices and ticketing systems (such as TeamDynamix, ServiceNow, or similar)
Strong analytical and troubleshooting skills for diagnosing and resolving technical problems
Ability to prioritize multiple tasks and manage time effectively in a fast-paced support environment
Proficiency in documenting support activities, including problem details, resolutions, and follow-up actions
Effective verbal and written communication skills for supporting faculty, staff, and students with varying levels of technical expertise
Skill in providing excellent customer service and maintaining a professional, approachable demeanor
Ability to learn and adapt to new technologies quickly
Ability to lift, move, and install computer and AV equipment as needed
Ability to work independently or collaboratively within a team setting
Ability to maintain confidentiality and handle sensitive information responsibly
Ability to represent the ITS Division positively and support the university's mission through responsive, courteous service
Company
NCCU Public Administration
The North Carolina Central University Master of Public Administration (M.P.A.) program trains leaders in public service by enhancing their knowledge, skills, and abilities through scholarship and professional development with a global lens.
Founded in 1985Durham, North Carolina, US
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase