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Acadia Pharmaceuticals Inc. · 17 hours ago

Lead Family Support Educator - West

United States

Full-time

Remote

Lead/Staff

$168K/yr - $210K/yr

8+ years exp

Acadia Pharmaceuticals is committed to innovative treatments for underserved neurological and rare disease communities. The Lead Family Support Educator is responsible for leading a team of Family Support Educators, ensuring effective education on disease states and product management, while collaborating with various stakeholders to meet objectives.

BiotechnologyHealth CarePharmaceutical

Responsibilities

Lead a team of FSEs and ensure they successfully educate on disease state, product, and ongoing therapy management

Lead execution of strategic and tactical initiatives

Serve as the primary escalation point for FSE issues; primary point of contact for Regional Directors, National Sales Director, AIR team, MSL team and Case Management/Hub leadership

Ability to lead internal teams to achieve common goals; internal teams including sales, Hub Leadership, and other commercial functions

Possess expert knowledge, and provide insights to internal stakeholders including, but limited to, training leads, marketing partners, advocacy, medical and leadership, in an effort to develop tools and resources to address educational gaps, enhance disease state education, and therapy management strategies to patient families/caregivers

Demonstrate deep knowledge of disease state, product, and Acadia Customer Support Programs, such as Hub-related and Patient Assistance Programs, and ambassador speaker programs, etc

Ability to establish meaningful relationships with local, regional and national advocacy groups

Successfully and independently identify education messaging needs, and work to develop and gain approved compliant plans for resolution, while leading and managing a cross-functional team to execute

Collaborates with the Rare Disease National Director to:

Develop and execute training and onboarding of new FSEs; with support from Acadia’s training teams

Design and implement strategic Patient Support Services initiatives

Manage the inception and evolution of the FSE team as the role develops and the business needs and market evolve

Develop and drive appropriate metrics to measure performance and communicate those metrics to internal stakeholders

Develops and mentors team members to support individual and team success

Oversee and guide a variety of personnel actions including, but not limited to, hiring, performance management and promotions

Ensures that all actions are in compliance with Acadia policies and values

Qualification

Market access knowledgePatient education experienceLeadership experienceRare disease expertiseAdvocacy experienceNew product launchEmotional intelligenceOrganizational skillsTime managementCommunication skillsCross-functional collaboration

Required

Bachelor's degree and targeting 8 years of relevant experience in Pharmaceutical Sales, Access, National Accounts, Specialty Pharmacy, Nursing, etc., with extensive experience and technical expertise associated with access and reimbursement

Three years (3) of Access or Leadership experience (Market Access, Patient Access, National Accounts, Sales Management and/or Access Leadership)

Experience leading a team to achieve organizational goals

Must display a patient-centric mentality with a high degree of emotional intelligence and empathy

Exceptional organizational and time management skills

Strong understanding of market access landscape including, patient services programs, and commercial/government plans

Demonstrated New Product Launch success

Strong background and understanding of field environment in healthcare industry

Understand HIPAA rules and regulations related to patient privacy

Strong written and verbal communications as well as presentation skills

Ability to manage expenses within allocated budgets

Adaptable and open to an environment of change

Must be a fast learner, flexible, and able adjust quickly

Must be able to manage cross-functional communication internally (SP/Hub leadership, National Account Managers, Patient Access Managers, MSL, Advocacy) and externally among a diverse set of customers (physician, nurse, hub/SP vendor, patient family)

Demonstrated history of successful cross functional collaboration

Ability to travel up to 70%

Employee must be able to meet any third-party requirements as well as additional local, state, and federal vaccination requirements for conducting in-person field coaching days, customer visits, admittance into local Community HCP Offices, as well as for attendance at Medical Congresses and Local Conferences for in person participation and exhibiting