Apply on Employer Site

FedEx Freight · 15 hours ago

Mgr-Learning Sys & Cont Impr

Memphis, TN

Full-time

Hybrid

Senior Level

5+ years exp

FedEx Freight is committed to delivering superior customer experiences through quality management. The Manager of Learning Systems and Continuous Improvement will lead the design and implementation of training and performance support tools while collaborating across functions to enhance customer satisfaction and operational effectiveness.

Transportation/Trucking/Railroad

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Plan, coordinate, integrate, track, and support CE-focused projects and programs that improve processes, enhance customer satisfaction, and align with organizational goals

Collaborate with cross-functional teams to design and deliver learning and performance management programs that strengthen customer experience capabilities for exempt/non-exempt employees worldwide

Assess operational effectiveness of CE initiatives, projects, and programs to determine feasibility, ROI, and impact on customer experience; develop performance indicators as needed

Administer and allocate resources to support quality and CE strategies, ensuring alignment with QDM principles and organizational priorities

Ensure training delivery and systems meet customer needs by tailoring content to specific audiences and leveraging best practices in adult learning and experience design

Monitor industry trends and emerging practices in customer experience, quality management, and training design; apply insights to continuously improve CE programs and processes

Support process improvement efforts by applying continuous improvement methodologies to CE-related workflows, training, and performance support materials

Comply with all applicable laws/regulations, as well as company policies/procedures

Perform other duties as assigned

Qualification

QDM ExpertCustomer experience strategiesTraining systems designContinuous improvement methodologyProject management techniquesAdult learning theoryMicrosoft Office proficiencyLeadership skillsInterpersonal skillsCommunication skillsStrategic thinkingAdaptabilityProblem-solving skills

Required

Bachelor's degree/equivalent

Five (5) years related to quality, continuous improvement, training, marketing, human resource development experience, customer experience, course curriculum design, business planning, and/or project management

QDM Expert with experience in applying quality principles to enhance customer experience and operational excellence

Strong knowledge of customer experience strategies, journey mapping, and service quality improvement

Knowledge of training systems and design, including digital learning platforms and performance support tools

Highly customer-focused and adaptable, with the ability to translate customer insights into actionable improvements

Strong leadership, interpersonal, collaborative, and communication skills to influence and drive CE initiatives across teams

Strategic thinking and planning abilities to align CE programs with organizational goals

Advanced problem-solving skills and ability to apply continuous improvement methodology to training design, development, and CE processes

Strong knowledge of human cognition, adult learning theory, and design/delivery techniques that leverage experience mapping curricula, developing performance support material, and crafting instructor guides and participant guides for instructor-led training

Good knowledge of project management techniques and processes to manage CE-related projects effectively

Experience and ability to use Microsoft Office Software, including Word, Excel, PowerPoint, and Outlook

Company

FedEx Freight

Glassdoor3.8

FedEx Freight is a shipping company.

Founded in 1973

Memphis, Tennessee, USA

10001+ employees

https://www.fedex.com/en-us/shipping/freight.html

H1B Sponsorship

FedEx Freight has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (38)

2024 (21)

2023 (12)

2022 (18)

2021 (23)

2020 (14)