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Northwest Federal Credit Union · 13 hours ago

Member Service Specialist (Call Center)

Herndon, VA

Part-time

Onsite

Entry Level

$20.90/hr - $35.58/hr

2+ years exp

Northwest Federal Credit Union is seeking a Member Service Specialist to work in their Member Service Center. This role involves handling member inquiries and transactions, providing support to enhance member relationships, and ensuring compliance with operational policies.

BankingCreditFinancial Services

Responsibilities

Handle member customer service needs while meeting key performance metrics, including call handle time, call quality, and after call work

Accurately and efficiently process a variety of transactions, including payments, transfers, opening of additional new accounts, assisting with online and mobile banking, etc

Pro-actively identify financial opportunities for the member utilizing the fundamentals of the Member Advantage, working cooperatively with appropriate business partners

Support the member service center in achieving member’s retention, acquisition and growth goals

Promote the credit union & membership growth through community involvement

Maintain a professional manner to build member confidence and trust

Adhere to all procedures stated in the Credit Union's MSR policy and procedures

Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting member assets

Positively demonstrate teamwork by pro-actively assisting other colleagues when needed as well as actively participating and contributing during team meetings

Recognize an act on referral opportunities to other lines of business within the Credit Union

In order to assist the member services team, additional duties may be assigned as needed

Pro-actively reach out to existing members by participating in branch sales promotions

Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)