Dime Community Bank · 19 hours ago
Technical Support Administrator
Hauppauge, NY
Full-time
Onsite
Entry Level
$55K/yr - $65K/yr
1+ years expDime Community Bank is currently hiring for a Technical Support Administrator at its Headquarters in Hauppauge, Long Island. The role involves responding to inquiries and requests for assistance with Dime’s technical systems, including maintenance of desktop computers and user accounts across various bank platforms.
BankingCommercial LendingCommunitiesWealth Management
Responsibilities
Diagnose and resolve end user support issues; consult with subject matter experts as necessary
Identify problems, troubleshoot, and provide advice to assist users in a timely fashion
Maintain application users
Monitor application availability
Provide support for problem diagnosis and resolution between end-users and application vendors
Inventory, install, and maintain PC hardware, software, and peripherals using approved configurations
Diagnose and troubleshoot PC hardware, software, and network connectivity issues
Perform remote troubleshooting via phone/remote desktop; visit Dime branches, as needed
Keep up to date on recent hardware/software trends and specifications
Perform other related duties as assigned by management
Accuracy in recording support issues, work logs, resolution, and solutions
Provide IT Support to Dime's Melville Office as required
Qualification
Required
Associate's degree or related certifications with minimum 1 years' experience related to the duties, knowledge, and skills specified
Customer service background, prefer in a client facing environment with technical duties
Strong organization, communication, and interpersonal skills
Strong sense of responsibility, dependability, punctuality, and reliability
Knowledge of Dime applications (Windows 10, Microsoft Office 365, Fiserv Premier applications) and Dime hardware (PCs, Mobile Devices, Cash Recyclers, ATMs, Printers, Scanners)
Willingness to learn new technologies
Ability to elicit information by asking appropriate questions
Ability to travel to Dime's Melville Office as required
Preferred
Administration of Endpoint Central and related Manage Engine Products preferred
Working with Service Desk Plus help desk software solutions preferred
Reliable vehicle for site work preferred
Company
Dime Community Bank
Dime Community Bank provides Multifamily Lending, Commercial, Business Banking, Personal Banking, and Residential Lending.
501-1000 employees
H1B Sponsorship
Dime Community Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (2)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$201M2024-11-12Post Ipo Equity· $136M
2024-06-26Post Ipo Debt· $65M
1997-01-03IPO
Leadership Team
Stuart Lubow
Chief Executive Officer
J
Judy Wu
EVP, General Counsel & Corporate Secretary
Recent News
Dime Community Bancshares, Inc.
2025-11-19
Dime Community Bancshares, Inc.
2025-11-10
Company data provided by crunchbase