Matthews Memorialization · 4 days ago
Customer Service Representative
Apopka, FL
Full-time
Onsite
Mid Level
3+ years expMatthews Memorialization is a leader in the memorialization industry committed to helping customers grow their businesses. The Customer Service Representative serves as the communication link between customer, sales, and production, providing professional customer service and resolving customer inquiries and requests.
Responsibilities
Provide a high level of customer service via telephone, email, written communication or personal contact to resolve mostly routine problems and requests
Identify and assess customers’ service needs and refer to other service or technical departments for follow up or additional information as needed
Ensure order instructions and information are submitted accurately and per customer specifications
Maintain current and accurate order entry information in all required software programs
Build sustainable relationships and trust with customer accounts through open and interactive communication
Additional duties as assigned
Qualification
Required
High School Diploma or GED
High degree of proficiency MS Office Suite, Outlook & Internet applications
Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
Solid understanding and application of mathematical concepts
Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment
Ability to work with and influence peers and senior management
Self-motivated with critical attention to detail, deadlines and reporting
Ability to work overtime as necessary
Preferred
Associate Degree or equivalent from two-year college or technical school preferred
3+ years of previous customer service experience preferred; or equivalent combination of education and experience
Occasional travel either locally, nationally, and/or internationally may be required
Company
Matthews Memorialization
As a leader in the Memorialization industry, Matthews is committed to helping our customers grow their businesses and helping families move from grieving to remembrance by providing products of superior craftsmanship, and programs and services that help families in their time of need.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Julia Qualiotto, SHRM-CP
Human Resource Business Partner
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