Thrive Global · 1 week ago
Strategic Account Director
United States
Full-time
Remote
Director/Executive
$150K/yr - $175K/yr
8+ years expThrive Global is a leading behavior change technology company focused on improving well-being and mental resilience. The Strategic Account Director role is a senior leadership position responsible for managing large enterprise partnerships, ensuring program success, and driving long-term growth through strategic relationships and cross-functional collaboration.
Corporate TrainingMobile AppsPersonal HealthSoftwareWellness
Responsibilities
Own the overall health, success, and growth of Thrive’s strategic enterprise accounts
Serve as a trusted strategic advisor to senior account stakeholders, building deep relationships across HR, Wellbeing, Benefits, Learning, and regional leadership
Shape and evolve the long-term partnership strategy, aligning Thrive’s offerings to business priorities and workforce needs of enterprise customers
Act as the primary escalation point for complex issues, ensuring swift resolution and preservation of trust
Lead a dedicated account pod, providing direction, coaching, and prioritization across program and delivery functions
Support the Wellness Coordinator in leading and developing a global team of Wellness Coordinators, ensuring consistency, quality, and local relevance across regions
Stay hands-on with key initiatives, executive engagements, and high-visibility moments — balancing strategy with execution
Partner closely with the Program Manager to ensure flawless execution, operational rigor, and alignment between strategy and delivery
Oversee major program milestones, enterprise-scale campaigns, and outcome-driven Business Reviews
Ensure programs are delivered with high quality, consistency, and measurable impact across complex, distributed employee populations
Own retention, renewal readiness, and expansion strategy for strategic enterprise accounts
Identify opportunities to expand Thrive’s footprint across regions, business units, and solution areas
Act as the voice of the customer partnership internally, synthesizing insights and feedback to inform Product, Content, Coaching, and GTM strategy
Partner with Product and Engineering teams to surface feature needs, pilot opportunities, and innovation initiatives relevant to the customer
Collaborate with Marketing and Content teams to support thought leadership, storytelling, and customer advocacy efforts (with permission)
Ensure the partnership is grounded in clear success metrics, data-driven insights, and outcome storytelling
Use engagement, utilization, and impact data to guide strategy, optimize programs, and demonstrate ROI to stakeholders
Continuously refine engagement models to meet the needs of large, matrixed enterprise environments
Qualification
Required
8–10+ years of experience in customer success, account management, partnerships, consulting, or related client-facing roles within SaaS, technology, or enterprise environments
Proven experience owning and growing large, complex, global enterprise accounts
Prior experience in a player / coach or pod-leadership model, managing both direct reports and indirect teams
Strong background in program strategy or large-scale employee engagement initiatives
Demonstrated ability to build trusted relationships with senior executives and influence across matrixed organizations
Exceptional written and verbal communication skills; highly skilled in executive-ready storytelling and presentations
Strong project management and prioritization skills, with the ability to balance long-term strategy and day-to-day execution
Comfort working cross-functionally with Sales, Marketing, Content, Product and Engineering teams
Willingness to travel for key stakeholder meetings and strategic moments, as needed
Benefits
Medical, dental, and vision coverage plus a 401(k) program with company match.
Generous paid time-off programs designed to help you rest, reset, and recharge — including Thrive Time, a benefit unique to Thrive that gives employees additional paid time off after major projects or intense periods of work to truly recharge and recover.
Company
Thrive Global
Thrive Global develops technology that help individuals and companies improve their well-being and performance.
51-200 employees
H1B Sponsorship
Thrive Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2022 (3)
2021 (6)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$145.93MKey Investors
Jazz Venture PartnersIVPLerer Hippeau
2021-07-08Series C· $80M
2018-05-10Series B· $22.75M
2017-11-29Series B· $31.69M
Leadership Team
Arianna Huffington
Founder & CEO
Danny Shea
Chief Brand Officer
Recent News
Boston Herald
2025-12-30
2025-11-21
Company data provided by crunchbase