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CRH · 4 hours ago

Customer Service Representative

Sarasota, FL

Full-time

Onsite

New Grad, Entry Level

CRH is North America’s leading provider of innovative outdoor living solutions. The Customer Service Representative is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, and resolution to client inquiries or issues.

Building MaterialConstructionManufacturing

Responsibilities

Assist customer with product questions, ordering, order tracking, complaints and problems

Enter orders into system for billing and delivery

Prepare quotes and coordinates mailings of literature and samples

Coordinate delivery schedules with dispatch

Keep merchandise and sales brochures stocked on shelves

Retrieve needed information for credit department

Issue credits or debits accurately when applicable

Answering incoming calls and managing voice mails

Taking sales orders from sales representatives and customers by phone, radio, email and text message

Assisting walk-in counter customers

Receiving cash payments and running credit card approvals and check approvals

Categorizing, filing, scanning, and maintaining ship ticket copies and customer records for audit purposes

Printing and distributing e-mailed customer purchase orders

Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Qualification

Customer service experienceMicrosoft Office SuiteMulti-line phone systemOrganizational skillsMulti-taskProblem solving skillsAttention to detailVerbal communicationActive listening