Samsara · 1 week ago
Manager I, Customer Success
Atlanta, GA
Full-time
Hybrid
Mid, Senior Level
3+ years expSamsara is a pioneer of the Connected Operations™ Cloud, helping organizations harness IoT data for improved operations. The Customer Success team ensures enterprise customers adopt solutions and derive value, and the manager will lead the Scale CSM team to enhance engagement, provide coaching, and foster a dynamic culture.
Business IntelligenceCloud Data ServicesInternet of ThingsSaaSSoftware
Responsibilities
Ensure ongoing success and value realization for Samsara’s Scale Customers
Define and build long-term strategies to drive value realization and risk management at scale
Meet and exceed KPI targets for risk mitigation, value management, and business review
Build and optimize standardized playbooks covering onboarding, adoption, expansion, and renewal
Directly support the CSM team with critical customer engagements and customer escalations driving effective resolutions
Lead from the front with a willingness to get your hands dirty
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Hire, develop, coach and lead an inclusive, engaged, and high performing team
Qualification
Required
3+ years as an individual contributor within senior Customer Success, account management, or strategic consulting roles
Bachelor's degree from a 4-year accredited institution
Demonstrated experience in guiding enterprise customers through a structured value realization process to achieve measurable business outcomes, utilizing a defined engagement methodology
Leadership presence across in-person, video, and written communication channels
Strong track record in building trust and communicating effectively with a diverse group of stakeholders, including executives, Product and Engineering leadership, and customers
Experience supporting or working with technical products
Solutions-oriented with strong problem-solving skills
Demonstrated ability to take initiative and thrive in a fast-paced, change-heavy environment
Passion for exceeding customer expectations and providing exceptional service
Ability to handle customer issues with diplomacy, tact, and poise under pressure
Strong bias for action, ability to think big, and insistence on high standards
Proven experience in mentoring and retaining talent
Demonstrated ability to foster an inclusive team environment that values diverse perspectives
Preferred
1+ years in a people manager or leadership role preferred
Experience with Enterprise SaaS preferred
Led a team where each team member managed a portfolio of 50+ accounts
Experience with 'Tech Tech', Scale, or Digital Customer Success programs
Experience Integrating AI/automation into customer success workflows to drive team members' productivity gains
Experience using Gainsight
Benefits
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Company
Samsara
Samsara is digitizing the world of physical operations.
1001-5000 employees
H1B Sponsorship
Samsara has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (53)
2023 (59)
2022 (70)
2021 (1)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$930MKey Investors
General CatalystAndreessen Horowitz
2021-12-15IPO
2020-09-24Secondary Market
2020-05-20Series F· $700M
Leadership Team
Sanjit Biswas
CEO
Ben Calderon
CTO - Hardware & Operations
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase