Jacuzzi Group ยท 1 day ago
Costco Program Coordinator
United States
Full-time
Remote
Entry, Mid Level
$24/hr - $24/hr
2+ years expJacuzzi Group is the premier manufacturer of functional products for the home and outdoor space, and they are seeking a Costco Program Coordinator to join their growing team. This role will be pivotal in coordinating with Costco support team to improve satisfaction from Costco's retail program on a nationwide level.
Consumer Goods
Responsibilities
Support Costco Program Manager in quoting and selling leads in Costco CRM
Support Costco Program Manager to process payments in OMS platform
Promptly monitor and resolve any Costco member escalations
Validate loan terms and payment for Costco customers
Review, resolve or cancel leads based off data from Centah dashboard. (CRM)
"Own" and understand Costco's CRM Centah and communication portals
Coordinate with local markets to ensure all required paperwork is completed and uploaded to customer accounts
Analyze program performance metrics and provide feedback to optimize processes and improve customer experiences
Collaborate with internal teams including marketing, sales, and operations to ensure program requirements are met
Work with production, sales and business admin managers to analyze escalation data and drive process improvements
Support escalations meetings with Production Managers twice a week to ensure major escalations are being worked on and resolved in a timely manner
Review all Centah notes relating to appointments and service and send for follow up to the appropriate departments
Spearhead and lead continuous improvement efforts. Share all program developments and updates with internal stakeholders
Communicate regularly and share program development updates with internal stakeholders
Review Costco final paperwork to ensure all documents are being uploaded accurately for Costco's approval
Ensure Costco payments are properly processed
Qualification
Required
Bachelor's degree in business administration or a related field preferred
2+ years of experience in an Administrative, Program Coordination or Project Management role
Previous experience working with Costco or a similar big-box retail environment is a strong plus
Exceptional organizational and multitasking skills with strong attention to detail
Experience prioritizing tasks, and multi-tasking to meet deadlines and achieve results
Proficiency in Microsoft Office Suite and CRM software
Excellent verbal and written communication skills
Strong analytical skills and ability to interpret data
A customer-centric approach with the ability to maintain strong relationships
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, with a matching program)
Paid Time Off (Vacation, Sick & Company Paid Holidays)
Flexibility to work from home
Company
Jacuzzi Group
Jacuzzi Group is a leading global manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Jackson
Chief Executive Officer
Leslie Leuschner
EA to the C-Suite (CEO/CFO/CHRO)
Recent News
2023-12-24
Vanderbilt University
2023-12-24
Business Wire
2023-06-12
Company data provided by crunchbase