Apply on Employer Site

Strive Health · 15 hours ago

Engagement Coordinator - Eastern Time Zone

United States

Full-time

Remote

Entry Level

$22.12/hr - $25/hr

2+ years exp

Strive Health is dedicated to transforming the kidney care system through comprehensive coordinated care. The Engagement Coordinator will initiate and maintain patient engagement by educating them about available services, placing outbound calls, and meeting with patients in-person as needed.

Health CareInformation TechnologyMedicalmHealth

No H1B

Responsibilities

Proactively outreach to patients via phone to educate them on the care services available to them and connect them with the appropriate Strive resources

Meet or exceed performance targets defined as “completed first visits” on a daily basis

Research and update patient information, leveraging internal and external data platforms, including EHRs and local market resources

Build key internal relationships to escalate patient support needs

Lead with empathy, gain trust, and develop an initial understanding of individual patient needs

Support the development of long-term patient relationships with Strive through aligned messaging and communication with patient that conveys knowledge of the patient's health condition and personal history

As necessary, visit with patients in-person at local physician offices or patient homes with the goal of scheduling a future visit; travel may be required to key markets within your territory

Qualification

CPR CertificationCustomer service experienceEHR navigationMS Office proficiencyEmpathyDiscretionJudgmentVerbal communicationWritten communication

Required

2+ years combined of related education, experience, or certification

CPR Certification required

Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms

Efficient and reliable transportation, including an active driver's license, allowing for travel across an assigned region to meet patient needs. Locations may include offices, clinics, and patient homes

Preferred

Customer service experience

Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook

Experience navigating electronic medical records

Experience communicating with stakeholders across the healthcare ecosystem, including physician offices and pharmacies

Experience with enrolling or selling health care services to patients

Comfortable with both phone and in-person outreach to patients while being warm, empathetic, and embracing

Benefits

Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.

Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.

Financial & Retirement Support – Competitive compensation with a performance-based discretionary bonus program, 401k with employer match, and financial wellness resources.

Time Off & Leave – Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.

Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.