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Cornerstone Servicing · 23 hours ago

Collections Specialist

Houston, TX

Full-time

Onsite

Entry, Mid Level

$22/hr - $27/hr

2+ years exp

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a leading mortgage servicer known for exceptional service and employee satisfaction. They are seeking a Collections Specialist responsible for negotiating payment arrangements and maintaining communication with borrowers to prevent delinquencies.

Customer ServiceFinancial ServicesSoftware

Responsibilities

Responsible for negotiating payment arrangements, keeping our borrowers in their homes and keeping loans from turning into 30+ days past-due

Maintaining an open line of communication with the borrower(s) after payment is received, allowing for early intervention and preempting future delinquencies

Utilize all available skip tracing tools to locate borrower whose current contact information is inaccurate

Manage inbound and outbound calling queues via automated calling system

Continuously improve knowledge base and skillset to ensure maximum level of customer satisfaction and world class customer experience

Perform other job-duty related issues as assigned

Qualification

Mortgage servicing experienceCollections experienceBi-lingual skillsAnalytical skillsCustomer service skillsOrganization skillsTime managementInterpersonal skillsCommunication skillsAttention to detail