Empower Pharmacy · 1 week ago
Director, Digital Success
United States
Full-time
Remote
Director/Executive
12+ years expEmpower Pharmacy is focused on enhancing digital success through automation, analytics, and AI-driven engagement. The Director of Digital Success will lead the development of a digital platform that improves customer value and operational efficiency while ensuring compliance and quality care.
Health CarePharmaceutical
Responsibilities
Design and execute a digital success architecture integrating CRM, analytics, AI, and automation into a cohesive data ecosystem
Build a real-time, enterprise-wide data fabric integrating CRM, ERP, and clinical systems to provide a 360° view of every patient, provider, and transaction
Establish ownership, standards, and reliability KPIs for all digital systems and automations
Ensure uptime, compliance, and audit readiness in alignment with DSCSA and HIPAA frameworks
Deploy intelligent workflows for routing, case triage, knowledge surfacing, and self-service
Drive ≥ 60 % automation coverage of Tier-1 transactions and maintain high quality through continuous learning loops
Build ML-based models that forecast demand, predict churn, and identify growth opportunities
Achieve ≥ 85 % predictive accuracy and feed insights directly into frontline operations
Power individualized experiences by leveraging behavioral, operational, and clinical data
Tailor communication, education, and offers to lifecycle stage, therapy type, and segment
Launch enterprise-wide enablement programs to achieve ≥ 90 % utilization of core digital platforms
Embed digital fluency across teams through structured onboarding, playbooks, and leadership coaching
Reduce time-to-value for new digital initiatives by ≥ 30 % via agile experimentation, rapid iteration, and stakeholder co-design
Use sprint-based governance to convert innovation to measurable outcomes faster than industry peers
Measure 3:1 ROI on automation and analytics investments within 12 months
Partner with Product, Data, and IT to pilot emerging technologies that enhance personalization, access, and safety
Qualification
Required
12+ years of leadership experience in digital, technology, or transformation roles at enterprise scale
Proven success building intelligent digital platforms, automation, and AI-enabled systems with measurable ROI
Demonstrated ability to lead cross-functional teams in regulated or complex operating environments
Bachelor's degree required
Deep expertise in enterprise digital platforms, automation, and AI-driven operating models, with proven success scaling systems in regulated, high-growth environments
Advanced knowledge of data architecture, real-time analytics, and machine learning applied to personalization, forecasting, and operational optimization
Strong governance and risk management capabilities ensuring digital compliance with HIPAA, DSCSA, and audit requirements
Financial and strategic acumen to translate digital investments into adoption, ROI, and sustained enterprise value
Preferred
Advanced degree preferred
Healthcare or life sciences experience beneficial but not required
Benefits
Medical
Dental
Vision coverage
Paid time off
401(k) matching
Wellness perks
IV therapy
Compounded medications
Company
Empower Pharmacy
Compounding Pharmacy and Outsourcing Facility
1001-5000 employees
H1B Sponsorship
Empower Pharmacy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
LO3 Capital
2023-09-19Debt Financing
Leadership Team
Shaun Noorian
Founder, CEO & Executive Chairman
Dr. Scott Leuchter - PsyD, SPHR, SHRM SCP
Chief People Officer
Recent News
PR Newswire UK
2025-10-20
2025-08-13
Seattle TechFlash
2025-08-04
Company data provided by crunchbase