Western Governors University · 1 day ago
Persistence Partner
Cincinnati, OH
Full-time
Hybrid
Mid Level
$59K/yr - $88K/yr
3+ years expWestern Governors University is committed to expanding access to higher education through innovative online programs. The Persistence Partner role involves enhancing student engagement and retention through coaching, support, and collaboration with various university departments.
Higher Education
Responsibilities
Participate in university wide initiatives as cross functional team member to develop and implement strategies to enhance engagement and retention among various student populations
Provides coaching and support for university students that have been identified as benefiting from additional outreach and coaching to enhance their engagement and success
Connects with other Persistence Partners ensuring tailored interventions that address unique challenges and promote academic success
Participates in strategic planning sessions to analyze data and devise new strategies
Leverages motivational interviewing techniques to influence positive behavior change in students
Collaborate closely with Program Mentors to reconnect students to their degree affiliated School and inform them of key policies and strategies that will enhance their educational success
Empathetically provides encouragement, reinforce positive behaviors and celebrate milestones of identified students for outreach
Connects students with the appropriate WGU departments and resources to support ongoing academic engagement and educational success
Collaborates within the team of Persistence Partners supporting teammates and providing input on opportunities for improvement
Embraces WGU Leadership Principles with a high emphasis on learning, courage, and student obsession
Responds with urgency to meet student needs and communicates professionally and respectfully with students and all other members of the WGU community
Analyze and interpret data to effectively improve student success and team productivity
Assist students with various student process, policies and systems, and solve for any administrative problems or barriers that occur
Performs other related duties as assigned
Qualification
Required
Establish empathy, active listening, optimism, and caring about others' success
Demonstrate high-energy and enthusiasm to support virtual group sessions
Demonstrated ability to work with diverse learner profiles
Create strong rapport and communications abilities, using a variety of modalities
Promote a strong work ethic coupled with attention to details
An ability to work independently without close supervision, coupled with an understanding that regular reviews and feedback are part of a continuous improvement cycle
Exemplify a courageous focus on what's best for students and the team
Champion change and demonstrate flexibility in an ambiguous environment
Intermediate experience working with a sophisticated portfolio of technology systems
Foundational knowledge of principles of coaching, mentoring, and positive psychology
Ability to work a student-friendly schedule (evenings/weekends)
Masters or Advanced degree and all applicable licenses or certifications for a degree program
3 years of experience providing student support, mentoring, coaching and/or instruction
Preferred
ICF, NBC-HWC, or other nationally accredited coaching certifications
2+ years mentoring experience
One year of professional working experience in a high-volume coaching center serving clients remotely OR Minimum one year employed at WGU AND satisfactory/advanced proficiency with motivational interviewing that is demonstrated consistently for at least six months
Two years professional experience teaching or facilitating groups OR demonstrated satisfactory/advanced proficiency delivering social emotional learning curriculum consistently for at least six months
Benefits
Bonuses
Medical, dental, vision, telehealth and mental healthcare
Health savings account and flexible spending account
Basic and voluntary life insurance
Disability coverage
Accident, critical illness and hospital indemnity supplemental coverages
Legal and identity theft coverage
Retirement savings plan
Wellbeing program
Discounted WGU tuition
Flexible paid time off for rest and relaxation with no need for accrual
Flexible paid sick time with no need for accrual
11 paid holidays
Other paid leaves, including up to 12 weeks of parental leave
Company
Western Governors University
Western Governors University focuses on improving lives by creating pathways to opportunity for its students.
5001-10000 employees
H1B Sponsorship
Western Governors University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (12)
2022 (30)
2021 (17)
2020 (37)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Kauffman Foundation
2025-05-08Grant
Leadership Team
Stephen Herzig
Vice President of Enterprise Solutions
Kacey Thorne
Senior Director, Academic Strategic Initiatives
Recent News
2025-12-02
2025-10-29
Long Beach City College
2025-10-03
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