Recruiting from Scratch ยท 8 hours ago
AI Support Engineer
San Francisco, CA|New York, New York|Onsite
Full-time
Onsite
Entry, Mid Level
$180K/yr - $220K/yr
2+ years expRecruiting from Scratch is a specialized talent firm dedicated to helping companies build exceptional teams. They are seeking an AI Support Engineer to help customers deploy and scale AI-powered developer tools, acting as the first line of response for technical issues and collaborating with engineering teams.
Staffing Agency
Responsibilities
Acting as the first line of response for customer technical issues, ranging from product usage questions to deployment, configuration, and software bugs
Investigating, reproducing, and root-causing issues using strong computer science fundamentals
Escalating complex problems to internal engineering teams when needed, while owning communication and resolution tracking end-to-end
Educating customers on best practices, fixes, and workarounds to maximize product value and adoption
Documenting common failure modes, solutions, and learnings to improve internal processes and customer-facing knowledge bases
Partnering with engineering and product teams to test new releases across IDEs, programming languages, and environments
Building tooling and automation to improve support workflows, QA coverage, and operational efficiency
Qualification
Required
2+ years of experience in a technical role (e.g., support engineering, software engineering, systems engineering, or similar)
Bachelor's degree or higher in Computer Science, Software Engineering, or a related technical field
Strong understanding of systems concepts such as: Distributed systems, Linux environments, Containerization and orchestration (Docker, Kubernetes)
Proficiency in at least one backend or systems-oriented programming language (Python, Java, or Go)
Experience diagnosing complex technical issues and communicating clearly with technical stakeholders
Strong problem-solving skills and the ability to operate effectively in a fast-paced environment
Preferred
Experience supporting or working with enterprise customers
Familiarity with ticketing systems and structured incident management
Exposure to AI systems, machine learning workflows, or large language models (hands-on experience is a plus, but not required)
Interest in developer tooling, infrastructure, or platform products
Comfort participating in on-call or pager rotations
Benefits
Meaningful equity upside
Visa sponsorship available
Opportunity to work alongside world-class engineers and researchers
Significant learning exposure across engineering, product, and customer-facing problem solving
High-impact role at a company operating in one of the largest and fastest-growing markets in technology
Company
Recruiting from Scratch
A recruiting agency working with technology companies to help them hire software engineers, data roles, product managers, and hardware.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Will Sanders
Founder / CEO
Tom Callahan
Managing Partner, Retained Executive Search
Recent News
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