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Red Tail Residential · 12 hours ago

Concierge / Customer Service Associate

Arrive Wheaton, Wheaton-Glenmont, MD, US

Full-time, Part-time

Onsite

Entry Level

$18/hr - $21/hr

1+ years exp

Red Tail Residential is a company focused on fostering a sense of community among residents and guests. The Concierge is responsible for providing superior customer service, addressing resident concerns, and ensuring a welcoming environment for all community members.

Property ManagementReal EstateResidential

Responsibilities

Provide superior customer service

Communicate effectively with community members, guests, visitors, and team members

Communicate concerns of the community with community leadership

Present an appearance appropriate to the image of Red Tail Residential LLC Property Consultants

Serve as a role-model by following all policies and procedures

Ensure that all work has been completed in a prompt and professional manner

Clerical and phone support

Remove trash from lobby, amenity areas, and other community spaces daily

Assist community team and/or perform assigned tasks in a timely manner

Maintain a calendar of scheduled move-ins and move-outs, ensuring all freight elevator reservations are up to date

Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the community leadership

Management of incoming and outgoing packages for all carriers

Additional tasks or duties assigned by Supervisor

Qualification

Customer serviceCommunication skillsAdministrative skillsFair HousingTime managementComputer skillsMS WordMS ExcelMS OutlookEnglish fluencyTeam collaborationProblem solving

Required

Provide superior customer service

Communicate effectively with community members, guests, visitors, and team members

Communicate concerns of the community with community leadership

Present an appearance appropriate to the image of Red Tail Residential LLC Property Consultants

Serve as a role-model by following all policies and procedures

Ensure that all work has been completed in a prompt and professional manner

Clerical and phone support

Remove trash from lobby, amenity areas, and other community spaces daily

Assist community team and/or perform assigned tasks in a timely manner

Maintain a calendar of scheduled move-ins and move-outs, ensuring all freight elevator reservations are up to date

Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the community leadership

Management of incoming and outgoing packages for all carriers

Additional tasks or duties assigned by Supervisor

The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands

The employee may occasionally be required to climb

Specific vision requirements include the ability to use close vision, distance vision, color vision, depth perception, and the ability to adjust focus

The employee will be required to walk for extended periods of time

Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends as needed

This position is a full-time position and may require the availability to work some nights, weekends, and occasional holidays

Regular attendance and active participation/planning at company functions and events

Demonstrate ability to perform skills for communicating with residents, team members, and management

Demonstrate ability to contribute to a team approach of serving residents and maintaining a successful community

Comply with expectations as demonstrated in the employee handbook

Remove trash from office areas and apartment buildings daily

Maintain resident coffee and refreshment stations

Responsible for reporting unusual or extraordinary circumstances regarding the property or Community Managers

Handle high stress situations effectively

Excellent communication skills

Administrative and organizational skills

Time management skills and ability to prioritize wisely

Knowledge of state law as it relates to Fair Housing

Intermediate computer and internet knowledge

Intermediate knowledge of MS Word, Excel, and Outlook

High school education or equivalent is required

Ability to fluently read and write English, accurately perform intermediate mathematical functions, and use all on-site resident management software functions

Minimum of one year as a Leasing Consultant or Concierge in the Multi-Family Industry or related field