Terumo Neuro · 20 hours ago
Technician II, IT Support
Aliso Viejo, CA
Full-time
Onsite
Entry Level
$33/hr - $34/hr
2+ years expTerumo Neuro is a company focused on providing IT support services. They are seeking a Technician II to assist with workstation setup, technical support for end-users, and maintain hardware and software inventories.
Medical Device
Responsibilities
Responsible for supporting associates with setting up new workstations and peripherals, processing new hires, role transfers or separation requests and following procedures then documenting tasks appropriately
Provide quality and timely technical support for all onsite and remote end-users focusing on excellent customer service
Maintain proper hardware and software inventory levels and participate in IT related projects
Image workstations with default operating system using Microsoft System Center Configuration Manager to prepare for deployment to associates
Lead the coordination of replacing leased workstation equipment to ensure an accurate transfer of all data and software applications
Lead the process to triage, assign and escalate tickets through the IT help desk ticketing system
Lead in maintaining the IT hardware inventory including workstations, monitors, docking stations, printers, etc
Support the SharePoint Online sites and oversee the IT Department area on the company intranet
Initiate and schedule with vendor to replace or fix hardware issues
Maintain and process associate status changes of user accounts and computers within Active Directory and archiving of user data
Wipe data from leased workstations using enterprise software and process for shipment back to vendor
Set up and configure new Windows desktop/laptops or mobile devices for new hires
Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.)
Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite
Understanding of software as a service, single sign-on, multifactor authentication and security practices
Document end user help guides, updates to intranet, asset lists, and incidents
Follow all proper company and IT procedures related to processing all incidents and changes within the IT environment
Participate in departmental meetings and assigned projects or tasks by IT management
Perform additional responsibilities as assigned
Qualification
Required
Bachelor's degree or Associate degree in Computer Information Systems or related field
Minimum of two (2) years of experience in working within an IT help desk, support, or customer service role in an enterprise level organization
Intermediate understanding of IT technology such as computer hardware and Microsoft products (Outlook, Word, Excel, PowerPoint, SharePoint, OneDrive, Teams, Windows 10/11, etc.)
Strong customer service skills
Effective written and verbal communication skills
Preferred
Excellent listening and interpersonal skills with ability to work effectively with all levels of personnel within an organization
Intermediate technical knowledge, problem solving skills, and troubleshooting
Ability to effectively prioritize, follow instructions, and execute tasks in a fast-paced dynamic environment
Attention to details and document tasks by following proper procedures
Ability to work independently or in a team-oriented setting
Company
Terumo Neuro
We’re in business to create and deliver innovations that redefine what’s possible in neurovascular treatment, meaningfully advancing both physician practice and patient outcomes.
1001-5000 employees
H1B Sponsorship
Terumo Neuro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (15)
2023 (7)
2022 (14)
2021 (8)
2020 (9)
Funding
Current Stage
Late StageCompany data provided by crunchbase