Scalence L.L.C. · 3 days ago
POS Onboarding Specialist
Naples, FL
Full-time
Hybrid
Entry, Mid Level
$25/hr - $33/hr
2+ years expScalence L.L.C. is a company in the technology and hospitality sector, seeking a POS Onboarding Specialist for a 6-month contract role. The position involves implementing new products and services for clients, managing multiple onboarding projects, and ensuring positive client experiences throughout the onboarding process.
Information Technology & Services
Responsibilities
Implements moderately complex new products and services for clients
This includes analyzing requirements and gathering deliverables to complete the implementation, performing maintenance on existing client profiles and maintaining client-specific operating procedures
May provide sales or consultative support to clients in selected deals
Utilizes data provided from sales and/or sales support personnel to establish or update client-specific information for assigned product
Coordinates and produces data for pre-implementation validation
Analyzes, assesses and documents client requirements while adhering to established processes and procedures
Verifies implementation work done by other staff
Escalates or addresses challenges and may train clients on products and/or services
Ensures positive ongoing client experiences
Manages multiple implementations simultaneously; reports/drives progress relative to service level performance
Facilitates/participates in internal and external stakeholder meetings
Guide new restaurant and retail clients through the full Linga rOS onboarding process from kickoff to go-live
Conduct onboarding kickoff calls to review hardware, software licensing, menu requirements, and network readiness
Perform remote hardware installation and configuration, including PAX devices, printers, Android devices, iPads, KDS, and network components
Serve as the primary point of contact for clients during onboarding (first 60 days for clients), ensuring clear communication and timely project updates
Review and validate all menu data, modifiers, pricing, taxes, dual-pricing settings, and payment processing configurations
Coordinate VAR submissions and ensure payment terminals and payment processing setups are completed accurately
Provide training on Linga rOS POS, KDS, Kiosk, Inventory, Loyalty, QR ordering, and online ordering features as needed
Manage network sign-off requirements and collaborate with customers to ensure proper infrastructure prior to installation
Track project milestones, identify delays or risks, and escalate issues to management when necessary
Record detailed case notes, documentation, and follow-up actions in CRM systems
Collaborate closely with Sales, Support, and Onboarding Leadership to ensure handoff consistency and customer success
Maintain a high level of product expertise on Linga modules, hardware compatibility, and best practices for deployment
Deliver an exceptional customer experience by understanding customer needs, resolving challenges, and ensuring long-term success
Qualification
Required
2+ years (Must have a combo of at least 2 of the required skills below)
Ability to troubleshoot technical issues related to hardware, software, and network configurations
Excellent communication skills with the ability to explain technical concepts in an easy-to-understand manner
Strong organizational and project management-type skills, with the ability to manage multiple onboarding projects simultaneously (not a true PM position)
Comfortable working in a fast-paced environment with shifting priorities and deadlines
Proficiency with CRM tools, ticketing systems, and basic data entry/documentation standards
Implementation experience Strong Customer service skills
Bachelors Degree or relative exp. required
Preferred
Strong understanding of POS systems, payment processing, and hardware components highly preferred
Experience working with customers in hospitality, retail, or restaurant environments highly preferred
Spanish Bilingual - at least one will be needed, so Spanish speaking would be a big nice have skill (may be able to flex on some required skills for Spanish speaking)
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase