CHRISTUS Health · 1 week ago
Financial Counselor II - OBGYN
Longview, TX
Full-time
Onsite
Mid Level
3+ years expCHRISTUS Health is a healthcare organization seeking a Financial Counselor II for their OBGYN department. The role involves analyzing self-pay accounts, providing financial counseling, and assisting patients with payment arrangements and financial assistance applications.
Responsibilities
Reviews accounts verified with minimal or exhausted insurance, all in-house self-pay accounts, and in-house insured patients who owe co-pays/deductibles/co-insurance
Review of daily reports identifying self-pay patients
Works with inpatient teams to identify insured and under-insured patients for collections efforts
Initiates appropriate follow-up, investigates any additional resources, deposits, discharges and transfers
Visits with patient or families to make financial arrangements for payment or to determine charity care and/or Medicaid eligibility
Assists patient with billing issues and questions about insurance coverage
Account follow up to ensure required documentation is present; i.e. insurance cards, hospital consent forms, financial assistance forms
Responds to inquiries from patients’, physicians’, or physician staff regarding estimated cost of diagnostic test, surgical procedures, inpatient visit, and outpatient services
Maintains a file of estimated charges for inpatient, outpatient, and surgical procedures. File is updated with the most current charge information
Quotes deposit amount
Consistently and documents payment arrangements previously agreed upon before patient requires services
Responsible for maintaining completed and signed hospital service agreement form in designated office file
Documents all patient inquiries and requests for financial assistance approval. Files in designated office file
Follows up with patients to obtain supporting documentation required by Corporate Management Directives. This supporting documentation is used to substantiate patient qualification for charity care or discounted care
Obtains and accurately inputs all required data elements for scheduling and registration, including patient demographic, financial information, guarantor information, and relevant notes associated with the encounter
Prioritizes and completes registrations / scheduling in a consistent, courteous, professional, accurate and timely manner
Ensures each patient is assigned only one medical record number
Selects appropriate patient type based on the department and services required
Communicates the purpose of and obtains patient/legal guardian signatures on all necessary hospital documents. Knowledgeable of all such documents
Verifies eligibility and obtains necessary authorizations for services rendered
Utilizes online tools to verify insurance benefits, run medical necessity, determine estimate for services and process upfront collections
Answer Medicare Secondary Payor Questionnaire
Demonstrates accuracy in selecting insurance plans
Knowledge and ability to review notes on all pre-admitted accounts and discuss with customer in a courteous, professional manner
Knowledge and ability to review and explain previous accounts
Demonstrates contribution and achievement of collection initiatives
Effectively meets customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty
Greets patients in a courteous and professional manner
Calls patients by name
Asks patients if they may have special needs
Reviews data and systems daily to ensure accuracy
Requests additional education information when necessary
Balance Cash Drawer
Responsible for daily reconciliation and balancing of cash deposit and reporting to treasurer
Covers cashier
Available to register patients, verify insurance and pre-cert/authorizations/notifications
Qualification
Required
High School Diploma required
Three to five years Hospital Business Office or reimbursement/collections
Preferred
Associate Degree preferred
Company
CHRISTUS Health
CHRISTUS Health is a Catholic not-for-profit health care system comprising more than 600 centers, including long-term care facilities, community hospitals, walk-in clinics and health ministries.
10001+ employees
H1B Sponsorship
CHRISTUS Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (43)
2024 (35)
2023 (54)
2022 (46)
2021 (22)
2020 (26)
Funding
Current Stage
Late StageLeadership Team
Terry Kyle
CEO and CDO The Children's Hospital of San Antonio Foundation & Friends of CHRISTUS Santa Rosa Fnd
Thomas Royer, MD
CEO Emeritus
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