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Dexian · 1 day ago

Desktop Technician

Nassau Bay, TX

Full-time

Onsite

Senior Level

$27/hr - $36/hr

6+ years exp

Dexian is a leading technology and professional staffing company with a global presence. They are seeking a Desktop Technician to provide desktop support and troubleshooting services for their aerospace customer, including maintaining hardware, software, and inventory management.

ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Troubleshooting HP systems

Maintaining/troubleshooting VoIP devices (i.e., Cisco Call Manager/Unity)

Installing/supporting/troubleshooting Windows and Mac OS devices, MS Office, network connectivity issues, etc., and performing system (re)imaging using MECM or other imaging technologies

Inventory management, shipping and receiving, and asset management to include warehouse processes for shipping/receiving packages, asset tags, unboxing, return merchandise authorization (RMA) tracking

Providing maintenance of computing devices, associated peripherals, and approved software; and shall install and maintain hardware and software on those devices and associated peripherals

Installation of upgrades (memory, hard drives, etc.) and peripheral devices

Providing appropriate office support to coordinate and schedule new equipment installations

Monitoring and updating the ServiceNow ticketing system to ensure that all Service Level Agreements (SLAs) are met and make updates to ServiceNow asset records

Assisting in coordinating, scheduling, and performing relocations and re-installations of equipment

Performing periodic physical audits of end user computing devices to align with ServiceNow records (deployment location, storage location, and assignee information)

Qualification

Desktop supportTroubleshooting HP systemsWindowsMac OSServiceNowA+ Technical CertificationCustomer serviceCommunication skillsAttention to detailProblem solving skills

Required

6+ years' experience in supporting enterprise level PC's as an IT Desktop (Desk-Side) or Help Desk Technician

Knowledge of Trellix suite of security products (i.e., ENS, DLP, MDE)

Hardware support experience (i.e., swapping hard drive, fan, motherboard)

Working knowledge of app/database ticketing systems. Knowledge with ServiceNow, a plus

Strong command of Microsoft Office Suite including Outlook, Excel, and Word programs

Excellent face-to-face customer service skills - at least 1 year experience in a customer service position, such as: call center, retail, or other customer facing role

This position requires an active Department of Defense security clearance at the SECRET level upon hire or ability to obtain and maintain a SECRET clearance

High school diploma required

A+ Technical Certification required or ability to obtain within 90 days of start date

Submit/Pass a 10-year background check, criminal history, drug screening, and fingerprints

Valid driver's license/Real-ID with clean driver's history

Self-starter with extremely strong work ethic

Excellent time management and multitasking skills

Exceptional attention to detail and high level of accuracy required

Demonstrated problem solving and people skills

Ability to research, resolve and complete tasks within pre-determined deadlines and schedules

Ability to process work quickly and accurately - dealing with interruptions, changing timelines and priorities on a regular basis

Excellent communication skills, both verbal and written, to articulate details in a professional manner

Must embrace technology to promote efficient operations