South Carolina Department of Motor Vehicles ยท 3 days ago
Administrative Specialist II / Titles & Registration Specialist III - 184222
Columbia, SC
Full-time
Onsite
Entry, Mid Level
2+ years expThe South Carolina Department of Motor Vehicles is seeking a Titles and Registrations Specialist to join their team. This role involves processing transactions, responding to customer inquiries, and managing fleet account customers while ensuring compliance and accuracy in documentation.
Government Administration
No H1B
Responsibilities
Processes transactions to include, but not limited to, duplicate titles, issuance of registration cards and licenses plates, handicap placards and golf carts
Responds to routine inquiries from customers via mail, email, or telephone
Advises customers on appropriate actions for payment, services and required documentation for transaction processing. Resolve customers problems and inquiries through records research
Manage fleet account customers and the BMW employee program. Disseminate information and resolve problem resolution. Serves as support function for DMV Branch Offices
Use DMV Phoenix system to enter, retrieve, update and provide data for customers, courts and law enforcement
Maintains appropriate tracking system for customer inquiries. Reconcile transaction reports and maintains accurate cash drawers
Review documents for accuracy and compliance. Prepares documents for scanning
Performs other related duties as required
Qualification
Required
A high school diploma or equivalence
Ability to learn and explain policy and procedures to DMV customers
Ability to communicate effectively, both orally and in writing
Proficient in basic computer skills
Ability to exercise discretion in interpreting and applying office practices, policies and procedures
Works under general supervision after a period of training
Must display professional proficiency in all areas of the job
Works in general office environment
May be required to work extended hours outside of the normal scheduled work week
Must be able to lift 10-15 lbs
The work requires sitting for prolonged periods of time and significant time spent at a computer terminal
Preferred
A high school diploma and two (2) years related job experience
Benefits
Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household
Company
South Carolina Department of Motor Vehicles
The South Carolina Department of Motor Vehicles (SCDMV) administers the state's motor vehicle licensing and titling laws by maintaining strict controls to deliver secure and valid identification, licenses, and property records, while accurately accounting for the receipt and timely distribution of all revenue collected in order to best serve our citizens.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Deborah Mangels
Agency Chief Information Officer
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