Western Alliance Bank · 1 day ago
Principal Engineer I - AIOps ServiceNow
Phoenix, AZ
Full-time
Onsite
Lead/Staff
8+ years expWestern Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation, and they are seeking a Principal Engineer I for ServiceNow AIOps. In this role, you will provide SME expertise, define multi-year roadmaps, architect event correlation workflows, and develop the technical skills of junior engineers while ensuring solutions are safe and reliable.
BankingFinanceFinancial Services
Responsibilities
Define the multi-year roadmap for ServiceNow AIOps/ITOM, aligned to business SLAs, SRE objectives, and platform governance
Architect event correlation, noise reduction, anomaly detection and root cause workflows leveraging ServiceNow Event Management, Predictive AIOps, and Health Log Analytics
Establish design patterns for service maps and dependency models using CMDB, Discovery, and Service Graph
Lead build-out and optimization of Event Management, Cloud Observability, Metric Intelligence, and Log Analytics (including parsers, classifiers, deduplication)
Implement automation for enrichment and remediation (Flow Designer, Orchestration, IntegrationHub, custom actions) and guide “self-healing” runbooks
Integrate ServiceNow with monitoring/logging tools (e.g., Dynatrace, AppDynamics, Datadog, New Relic, Splunk, Elastic), cloud providers (AWS/GCP/Azure), and messaging/ITSM systems
Build the solution design for ServiceNow AIOPS efforts that can be handed off to lower-level engineers for execution assuring reuse of platforms where possible
Review technical plans developed by lower-level engineers and analysts to assure quality designs prevail which can support the volumetrics of our business partners objectives
Build comprehensive measurement dashboards that give performance insight into key applications of the bank which can feed operational results of our business partners
Work independently or sometimes with architecture team counterparts to lay out the final documentation required for proper ongoing reference of the given solution, including physical and logical layouts with cross reference to use case models while enforcing standards, as well as assisting in the modification or buildout of procedures that support areas of operations across IT
Qualification
Required
8+ years of related experience in enterprise IT Operations/Observability with deep hands-on ServiceNow ITOM/AIOPS experience
Proven delivery of Event Management, Predictive AIOps, Health Log Analytics, Metric Intelligence, and Discovery/Service Mapping at scale
Strong architecture skills across CMDB modeling, data pipelines, and large-scale alert/event processing
Hands-on with IntegrationHub, Flow Designer, MID Server, REST/SOAP APIs, and scripting (JavaScript) in ServiceNow
Experience integrating with modern observability stacks (Dynatrace, Datadog, AppDynamics/New Relic, Splunk/Elastic) and cloud-native telemetry (CloudWatch, Azure Monitor, Stackdriver)
Solid understanding of SRE/ITIL practices (incident/problem/change), reliability engineering, and automation-first operations
Certified System Administrator (CSA)
Certified Implementation Specialist – ITOM (Event Mgmt, Discovery, Service Mapping)
ServiceNow Micro-Certs for AIOps/Health Log Analytics/Cloud Observability
Bachelor's degree in related field required
Preferred
Certified Application Developer (CAD) (nice-to-have)
Masters or MBA in related field preferred
Previous leadership experience preferred
Advanced to expert knowledge of general Financial Services or Banking is preferred
Advanced to expert knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards, and practices
Advanced to expert experience in leading cross-functional teams and managing multiple projects simultaneously with an established expertise in one or more key domains of the bank (Deposits, Loans, Operations or Reporting) with the ability to walk-through top-level process design
Capable of working with regulatory partners like the CFPB, OCC and FRB through audits and collaboration efforts as situations arise
Advanced to expert familiarity with the capability model across IT and the applications and infrastructures available for engagement in solutioning across the bank to develop results that leverage existing capabilities in addition to implementing new solutions when required
Experience in the design, enhancement, and compliance to all governance frameworks across the IT organization to ensure proper compliance to published procedures and standards
Advanced speaking and writing communication skills
Benefits
Competitive salaries
Medical and dental insurance
Time off
Great 401k matching program
Tuition assistance program
Employee volunteer program
Wellness program
Company
Western Alliance Bank
Western Alliance Bank is a banking firm that offers commercial and business banking solutions.
Founded in 1994Phoenix, Arizona, USA
1001-5000 employees
H1B Sponsorship
Western Alliance Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (42)
2024 (30)
2023 (49)
2022 (28)
2021 (13)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$400M2025-11-19Post Ipo Debt· $400M
2005-06-30IPO
Leadership Team
Tim Boothe
Chief Operating Officer
Barbara Kennedy
CHRO, EVP
Recent News
Morningstar.com
2026-01-09
Company data provided by crunchbase