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Wolters Kluwer · 16 hours ago

Director, Sales Operations

Riverwoods, IL

Full-time

Hybrid

Mid, Senior Level

$150K/yr - $269K/yr

7+ years exp

Wolters Kluwer is seeking a Director of Sales Operations to drive seller productivity and achieve revenue targets. The role involves overseeing the integration of data, processes, and systems while leading a reorganized Sales Operations team to support customer lifecycle management and commercial transformation initiatives.

BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware

Responsibilities

Lead the reorganization of the Sales Operations team to align with core pillars

Drive seller productivity through enablement across territories, processes, technology, and methodology

Integrate Sales Operations, Architecture, and Enablement functions to support the full customer lifecycle

Partner with GTM leadership to define and execute commercial transformation initiatives

Oversee Deal Desk for efficient quote generation and contract negotiations

Lead planning processes for Annual Sales Planning, Territory Planning, Budgeting, Forecasting (Bookings & Revenue)

Collaborate with BI, GBS, and Ecommerce Ops to design and implement a unified data model supporting automation, segmentation, and analytics

Manage commercial tech assessment and define roadmap for future-state architecture

Ensure Salesforce and supporting tools (Gong, Outreach, CPQ, Seismic) are optimized for account-based targeting and analytics

Identify opportunities to automate workflows and improve data-driven insights

Partner with VP of Sales, Finance, and HR to design and maintain compensation plans aligned with business objectives

Oversee quota setting, compensation administration, and leverage tools like Xactly for performance analytics

Build organizational change management capabilities to support adoption of new processes and tools

Collaborate with Sales Enablement to design training plans and improve collateral for seller success

Introduce and manage Ecommerce Operations to support digital business growth, including product information management, pricing operations, and analytics

Qualification

Sales Operations leadershipSalesforce proficiencyChange managementCommercial technology understandingSales performance metricsExceptional communicationStrategic thinkingProblem-solving abilityProject management