GOAT Group · 1 day ago
Senior Manager, IT Services
Los Angeles, CA
Full-time
Onsite
Senior Level
$138K/yr - $172K/yr
5+ years expGOAT Group is a leading platform for authentic sneakers, apparel, and accessories, and they are seeking a Senior Manager in IT Services. This role involves designing, implementing, and supporting secure identity, endpoint, and SaaS administration platforms while mentoring junior engineers and improving operational reliability and security.
ApparelConsumer GoodsE-CommerceFashionMarketplaceShoes
Responsibilities
Own and evolve the organization’s identity and access management (IAM) posture using Okta, including SSO integrations (SAML/OIDC), MFA policy design, user lifecycle management, group and rules strategy, and audit-ready access controls
Design and maintain least-privilege access models aligned with security and compliance requirements
Administer and scale Apple device management using Jamf, including enrollment workflows, configuration profiles, application deployment strategies, security baselines, compliance reporting, and incident response support
Ensure endpoint posture meets organizational security and operational standards
Serve as the technical owner for core productivity and collaboration platforms such as Google Workspace and Slack
Deliver secure configurations, reliable user lifecycle processes, role-based administration, and overall operational stability
Build and maintain automation to eliminate manual work across IT systems (e.g., provisioning, offboarding, access reviews, device posture reporting), primarily using Bash and/or Python
Apply strong software engineering practices, including testing, version control, documentation, and code review
Develop and maintain integrations and workflows using APIs (Okta, Jamf, Google Workspace, Slack, and related SaaS tools), including secure token management, robust error handling, and observability
Administrate AWS Infrastructure, including but not limited to Lambda, DynamoDB, Route53
Implement Infrastructure as Code (IaC) practices where applicable (e.g., Terraform) to standardize configurations, reduce drift, and improve repeatability
Contribute to CI/CD pipelines (GitHub Actions or equivalent) to enable safe, auditable, and repeatable system changes
Lead technical troubleshooting for complex, cross-system issues spanning identity, endpoint management, and SaaS platforms
Perform root cause analysis and drive permanent remediation
Define, document, and enforce engineering standards for IT systems operations, including change management, runbooks, access controls, naming conventions, and configuration baselines
Partner closely with Security, HR, and Engineering to deliver secure-by-default onboarding, offboarding, role changes, and privileged access workflows with clear ownership and SLAs
Mentor and upskill less experienced team members through code reviews, pairing, technical guidance, and knowledge sharing, raising the overall quality and consistency of IT engineering deliverables
Qualification
Required
5+ years of experience in IT systems engineering, identity engineering, endpoint management, or adjacent SaaS/IT infrastructure roles (typically Professional Grade 4+ equivalent, depending on scope)
Hands-on experience administering Okta in a production environment, including SSO/MFA, policies, group and rules strategy, and application integrations
Hands-on experience administering Jamf in a production macOS fleet, including packaging and deployment, configuration profiles, compliance and security baselines, and reporting
Strong scripting ability in Bash and/or Python for automation and API-based workflows
Experience using Git-based version control systems (GitHub preferred)
Preferred
Experience with Infrastructure as Code tools (e.g., Terraform) and CI/CD practices
Hands on experience administering Windows Server, Active Directory and Azure
Familiarity with Go
Relevant certifications or formal training (e.g., Okta, Jamf, Google Workspace, IAM or security coursework)
Benefits
401K
Paid time off
Dental
Medical
Vision
Disability
Life insurance options
Company
GOAT Group
Goat Group is a marketplace for authentic sneakers, apparel, and accessories.
1001-5000 employees
H1B Sponsorship
GOAT Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (2)
2023 (13)
2022 (11)
2021 (9)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$492.6MKey Investors
Park West Asset ManagementGroupe ArtémisD1 Capital Partners
2022-04-15Series Unknown
2021-06-24Series F· $195M
2021-01-19Corporate Round
Leadership Team
Eddy Lu
Co-founder and CEO
Yunah Lee
COO
Recent News
yicaiglobal.com
2025-03-21
Crunchbase News
2023-08-11
Company data provided by crunchbase