Technical Services Engineer jobs in United States
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HealthEdge · 1 day ago

Technical Services Engineer

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$80K/yr - $110K/yr
date5+ years exp

HealthEdge is a company that specializes in healthcare technology, and they are seeking a Technical Services Engineer to provide advanced technical support for the GuidingCare® platform. The role involves troubleshooting, issue resolution, and collaboration with cross-functional teams to ensure high-quality service delivery to clients.

Enterprise SoftwareHealth CareProduct DesignSoftware
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H1B Sponsor Likelynote

Responsibilities

Translate customer requirements into technical solutions and architecture
Collaborate with product, engineering, and database teams to resolve technical issues
Provide Tier II/III support for complex enterprise systems
Lead technical aspects of projects, including troubleshooting and risk management
Improve support processes, tools, and infrastructure for efficiency and customer satisfaction
Conduct root cause analysis and implement strategies for recurring issues
Mentor team members and document technical processes
Coordinate with global teams to resolve priority issues

Qualification

ASP.NetC#.NetSQL ServerMVCWeb APIsHTMLJQueryAnalytical skillsChange managementHIPAA understandingProblem-solvingCommunication skills

Required

BS in Computer Science, IT, Engineering
5+ years in technical services or related roles
ASP.Net
MVC
C#.Net
HTML
JQuery
Web Services
Web APIs
SQL Server (2008/2012)
Proven ability to deliver under deadlines and achieve high customer satisfaction
Strong problem-solving, analytical, and communication skills
Ability to manage change and work in fast-paced environments

Preferred

Master's degree
Understanding of HIPAA regulations

Company

HealthEdge

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HealthEdge Software offers benefits administration and care management software solutions.
dateFounded in 2004
location
Burlington, Massachusetts, USA
people-size1001-5000 employees
web-link
http://www.healthedge.com

H1B Sponsorship

HealthEdge has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (45)
2024 (37)
2023 (35)
2022 (56)
2021 (35)
2020 (34)

Funding

Current Stage
Late Stage
Total Funding
$97.78M
Key Investors
MedicaOaktree Specialty LendingPsilos Group
2025-04-08Acquired
2020-03-09Private Equity
2017-07-14Series Unknown· $34M

Leadership Team

A
Alex Saltzman
Chief of Staff to the CEO & Senior Vice President of Corporate Development
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Kevin Adams
Chief Executive Officer
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Recent News

Business Wire
HealthEdge® Achieves NCQA Health Appraisal and Self-Management Tool Certifications for HealthEdge Wellframe™ Digital Member Engagement Solution
2026-01-16
IndiaTimes
HealthEdge deal marks Frank D’Souza’s redux
2025-12-06
Precedence Research
U.S. Healthcare Staffing and Scheduling Software Market Size to Surpass USD 5.68 Billion by 2034
2025-11-21
Company data provided by crunchbase