Frontmatec · 1 day ago
Service Manager
Kansas City, MO
Full-time
Onsite
Mid, Senior LevelFrontmatec is focused on maintaining high levels of customer service, and they are seeking a Service Manager to ensure timely resolution of customer issues and manage regional personnel. The role involves building relationships with customers, managing department activities, and collaborating with various departments to optimize service operations.
Industrial AutomationIndustrial Engineering
Hiring Manager
Stori King
Responsibilities
Participate in the DMS (daily management system) and participate and support problem-solving activities for the service and remote support departments
Manage personnel and processes
Represent the company by traveling to key customer sites to manage critical issues with all Frontmatec products
Develop standards for and participate/coach proper customer entrance/exit meetings
Build and maintain positive and lasting relationships with our customers to understand their needs, preferences, and expectations
Collaborate with various departments and clients on problem solving
Manage department activities to AOP (annual operating plan)
Oversee the onboarding of new field service & remote support technicians with the field service and remote support supervisor
Monitor the productivity of the Service & Remote Support Team
Support and optimize procedures between the company's various departments in accordance with the company's overall strategic plan
Manage the field service and remote support supervisors
Manage the processes of job planning, scheduling, and the coordination of training plans for field service and remote support jobs and personnel
Participate to the development of the CRM
Coordinate with Human Resources for the recruitment, hiring, onboarding, and, if necessary, the termination of all Service Technicians
Workforce planning oversight and deciding priorities when needed
Perform mid-year and annual reviews of all direct reports along with setting annual goals
Monitor and maintain the health and safety of all employees - provide training opportunities regarding updated laws, codes, and guidelines as necessary
Supervise and follow up on plans and budgets, including economic reporting and reporting of actual results of completed projects as they relate to the After Sales Service Department
Support and work with the company’s Engineering, Production, & QA Departments in order to secure the product quality – as well as follow up on QA cases
Qualification
Required
Advanced planning and organizing skills with the ability to handle multiple assignments
Strong communication skills
MS Office proficiency
Data gathering and analysis
Problem analysis and solving
Presentation skills
Facilitation skills
Coaching skills
Adaptable
Team player
Bachelor's degree in a related field or equivalent work experience
Proven experience in departmental management, client management, or related roles
Strong organizational skills with the ability to multitask and prioritize tasks effectively
Excellent communication and interpersonal abilities to build and maintain strong relationships with clients and team members
Problem-solving and critical-thinking skills to address challenges and make informed decisions
Proficiency in using various computer software and tools for documentation and reporting
Knowledge of relevant industry regulations and best practices is an advantage
This job requires the ability to sit, stand or walk for long periods of time
This job requires the ability to climb a ladder
This job requires the ability to lift 50 lbs
This position requires the ability to travel to customer locations foreign and domestic (up to 35%)
This job may require evening and weekend hours
When at a customer you may encounter working conditions that are hot, cold, wet and in a slaughtering / butchering environment
Company
Frontmatec
Frontmatec is develops world-leading customized solutions for automation in the food industry, other hygiene sensitive industries.
Founded in 1931
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
VIA Equity
2022-05-24Acquired
2011-01-01Series Unknown
Recent News
Business Journals
2022-06-03
Company data provided by crunchbase