Apply on Employer Site

Jacuzzi Group · 22 hours ago

Costco Program Coordinator

United States

Full-time

Remote

New Grad, Entry Level

Jacuzzi Group is the premier manufacturer of functional products for the home and outdoor space. They are currently seeking a Costco Program Coordinator to coordinate with the Costco support team and improve satisfaction from Costco’s retail program on a nationwide level.

Consumer Goods

Responsibilities

Support Costco Program Manager in quoting and selling leads in Costco CRM

Support Costco Program Manager to process payments in OMS platform

Promptly monitor and resolve any Costco member escalations

Validate loan terms and payment for Costco customers

Review, resolve or cancel leads based off data from Centah dashboard. (CRM)

“Own” and understand Costco’s CRM Centah and communication portals

Coordinate with local markets to ensure all required paperwork is completed and uploaded to customer accounts

Analyze program performance metrics and provide feedback to optimize processes and improve customer experiences

Collaborate with internal teams including marketing, sales, and operations to ensure program requirements are met

Work with production, sales and business admin managers to analyze escalation data and drive process improvements

Support escalations meetings with Production Managers twice a week to ensure major escalations are being worked on and resolved in a timely manner

Review all Centah notes relating to appointments and service and send for follow up to the appropriate departments

Spearhead and lead continuous improvement efforts. Share all program developments and updates with internal stakeholders

Communicate regularly and share program development updates with internal stakeholders

Review Costco final paperwork to ensure all documents are being uploaded accurately for Costco’s approval

Ensure Costco payments are properly processed

Qualification

Costco CRMOMS platformData analysisProcess improvementCommunication skills

Required

Support Costco Program Manager in quoting and selling leads in Costco CRM

Support Costco Program Manager to process payments in OMS platform

Promptly monitor and resolve any Costco member escalations

Validate loan terms and payment for Costco customers

Review, resolve or cancel leads based off data from Centah dashboard. (CRM)

Own and understand Costco's CRM Centah and communication portals