Van Cleef & Arpels · 1 week ago
Brand Ambassador - Las Vegas
Las Vegas, NV
Full-time
Onsite
Mid Level
3+ years expVan Cleef & Arpels is a prestigious luxury brand seeking a Brand Ambassador to serve as the voice of the company for its clients. This role involves building strong client relationships, providing exceptional service, and driving sales through various communication channels.
BeautyConsumer GoodsJewelry
No H1B
Responsibilities
Achieving exceeding sales, KPIs, SLAs, and delivering an exceptional service experience to all internal and external customers
Drive sales through professional and courteous client interactions
Handle all inbound calls and greet all customers in a timely, professional, and engaging manner
Comfort with outbound calls to continue client relationships
Provide written responses to customers’ inquiries via email, chat, and social media, meeting our service expectations in each conversation
Process merchandise orders initiated by phone and/or website; this will involve a great deal of data entry
Stay abreast of launches, campaigns, and internal processes to answer a wide variety of customer inquiries, including product availability, characteristics, service, and all other inquiries
Partner with VCA Boutique network with sales referrals and other client requests to ensure the highest level of client experience
Assist with special projects, as needed (i.e. testing, initiatives supporting CRC operations, boutique network, outbound clienteling initiatives, etc.)
Consistently seek new product knowledge to act as an expert for the Maison
Cultivate new and existing client relationships through exceptional service; developing a clienteling plan for their clients and prospects
Consistently and accurately capture client data for relationship building, effectively utilizing the tools that are available
Build lasting relationships with customers by delivering first call resolution and taking ownership of every scenario
Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales and gain understanding of client needs and motivations
Act as a referent and provide recommendations for an exceptional client experience
Qualification
Required
Bachelor's degree preferred but not required, especially in Fashion, Retail or related field
3+ years in contact center/customer service environment/retail, or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
Experience in eCommerce, luxury retail sector preferred (Fashion, Jewelry, etc.)
Must display a high level of maturity, poise, and sound business judgement to work with luxury and exceptionally demanding clients
Ability to quickly absorb extensive information on our brands' history, product offerings and communications/advertising program
Confidence and technical agility to learn and use multiple applications and systems; ability to multi-task on a daily basis between those tools
Proficiency with Microsoft Office
Experience using Salesforce, CRM, or other comparable email and chat management tools a plus
Flexible and availability to work within the hours of operation: Monday thru Friday (9am-9pm EST), Saturdays and Sundays (9am-6pm EST)
Hours subject to change
Flexibility to work holidays
Ability to travel as required
Excellent verbal and written communication skills
Computer literacy
Keyboarding skills of at least 50wpm
Client-focused
A passion to assist, whether with clients, internal partners, developing teams
Developing, promoting, and communicating empathy for clients and partners
Ability to handle highly sensitive clients and situations
Strong understanding of formal and informal etiquette and manners
Organized and efficient for day-to-day operations
Self-sufficient, proactive, and positive attitude towards colleagues and clients; team player
Currently, we are not sponsoring work visas. Applicants must have valid work authorization for employment in the USA
Preferred
SAP knowledge
Social media experience
Comfort with virtual and video-based client interactions and sales
Cultural intelligence and languages a plus
Knowledge of high-end jewelry, timepieces, and gemstones
Benefits
Generous compensation and benefits package
Company
Van Cleef & Arpels
Van Cleef & Arpels is a French luxury jewelry, watch, and perfume company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Helen King
President & CEO, Americas
Linda Kwon
Executive Assistant to President & CEO Americas
Recent News
Company data provided by crunchbase