Customer Success Manager jobs in United States
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Stratus Technologies · 1 week ago

Customer Success Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
date3+ years exp

Stratus is the leading cloud-based platform for MEP contractors, aiming to revolutionize the construction industry with innovative data-driven solutions. The Customer Success Manager is responsible for managing post-go-live customer relationships, driving adoption, renewals, and growth across their accounts, while collaborating with Solutions Engineers and Sales.

ComputerE-CommerceEnterprise SoftwareSoftware
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Work & Life Balance

Responsibilities

Build strong, trusted relationships with MEP contractor stakeholders across field, VDC, PM, and fabrication teams
Lead recurring value conversations, ensuring customers achieve measurable ROI and workflow improvements with Stratus
Drive product adoption and identify opportunities to deepen usage across business units
Own renewal forecasting, negotiation, and execution across your account portfolio
Identify and qualify expansion opportunities and partner with Sales on upsell motions
Use data to assess account health, mitigate churn risk, and prioritize proactive engagement
Deliver customer training sessions and best-practice guidance post-implementation
Surface product feedback, workflow gaps, and customer needs back to Product and Engineering
Create and maintain customer success plans aligned to strategic outcomes

Qualification

Customer Success ManagementAccount ManagementNegotiationConstruction TechnologyData-Driven MindsetCustomer TrainingCommunicationRelationship BuildingStorytelling Skills

Required

3–5 years in customer success, account management, or related customer-facing roles
Familiarity with construction technology, MEP workflows, or project delivery environments (field + office)
Demonstrated experience owning renewals, negotiating contract value, and driving expansion
Strong communication, relationship building, and storytelling skills
Data-driven mindset with the ability to measure customer health and value realization

Preferred

Experience with mid-market or enterprise SaaS accounts
Background working with technical or operations-heavy customer personas

Company

Stratus Technologies

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Stratus delivers zero-touch Edge Computing platforms that run vital commerce functions.
dateFounded in 1980
location
Maynard, Massachusetts, USA
people-size1001-5000 employees
web-link
http://www.stratus.com

Funding

Current Stage
Late Stage
Total Funding
unknown
2022-06-29Acquired

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