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RMS Companies · 15 hours ago

Resident Experience Coordinator

North Crossing, Hartford, CT, US

Full-time

Onsite

New Grad, Entry Level

RMS Companies is dedicated to enhancing the luxury apartment experience, and they are seeking a Resident Experience Coordinator to create a welcoming atmosphere for residents and prospective renters. This role involves providing tours, planning events, and assisting residents while ensuring a high level of customer service and hospitality expertise.

Commercial Real EstateHospitalityProperty DevelopmentReal Estate

Responsibilities

Act as a professional, enthusiastic, and courteous ambassador of the building and RMS brand

Plan and host resident events

Give tours of the building and units to prospective renters – both walk-ins and appointments

Work in coordination with leasing administrators in Headquarters office to secure leases and fill vacancies

Assist and welcome residents moving into the building

Monitor the building for maintenance needs and communicate to Maintenance Staff

Monitor inbound email, social, and telephone inquiries and respond in a timely manner with the requested information – track and organize all information

Work with the back-office staff on any payment issues

Organize mail & packages

Monitor parking garage

Enforce community rules

Establish partnerships and engage the local community

Handle ad-hoc tasks as needed

Qualification

Hospitality experienceOutgoing personalityPositive energyWillingness to learn

Required