Maag Witte GmbH · 3 days ago
Field Service Technician
Eagle Rock, VA
Full-time
Onsite
Mid Level
3+ years expMaag Witte GmbH is a global partner for the polymer industry, providing top-grade equipment for various applications. The Field Service Technician is responsible for delivering high-quality technical support for Maag equipment, including installation, maintenance, and repair, while also interacting with customers to address their needs.
IndustrialManufacturingTraining
Responsibilities
Independently travels nationally and internationally as Gala’s primary technical representative to the customer
Interacts with customers on a daily basis to provide solutions to issues
Conducts yearly follow-up calls to all Gala customers to check up on the customer and Gala machinery
Participates in customer visits to provide support for equipment installation, troubleshooting, maintenance, and repair activities. Visit responsibilities include logistical planning, coordination with interagency contacts and the customer, execution of the trip, and reporting activities and expenses
Provide training to customers in-house at Gala’s facility and at the customer’s location
Represents the company and collects customer feedback to facilitate continuous improvement opportunities
Conducts technical discussions regarding machinery repairs, upgrades, and selection to assist customers with a solution to their needs or problems
Collaborates with engineering, manufacturing, parts and, equipment sales to develop customer-focused solutions
Qualification
Required
High School diploma or equivalent education (additional technical skills a plus)
Strong mechanical aptitude
Excellent verbal and written communication skills
Highly organized and efficient
Independent self-starter with ability to problem solve and anticipate and avoid issues
Strong team player, work ethic and commitment to win
Customer-focused
Preferred
Technical training in electrical systems (single-phase, 3-phase or low voltage systems)
Technical training on logic circuits, electric motors, gears / mechanical devices
Multiple language skills
Min 3 years of experience in a field service role
Min 3 years of experience using measuring / test equipment including micrometers and multi-meters
Writing progress and expense report
Global travel experience
Experience in plastics processing or rotational molding highly desirable
Benefits
401(k) savings plan with employer contributions
Medical, dental and vision insurance
Wellness programs
Health savings account
Health care and dependent care flexible spending accounts
Company paid short-term disability and long-term disability
Company paid employee basic life and AD&D insurance
Supplemental employee and dependent life insurance
Optional accident, hospital indemnity and critical illness insurance
Adoption, surrogacy, and fertility benefits and assistance
Commuter benefits
Parental, military, jury duty, and bereavement leaves of absence
Paid time off, including 10 paid holidays per calendar year
Paid vacation days beginning at 80 hours annually
40 paid sick leave hours annually or as provided under state and local paid sick leave laws
Tuition assistance
Business travel services
Employee discounts
Employee assistance program that includes company paid counseling sessions and legal services
Company
Maag Witte GmbH
The MAAG Group is a broadly diversified global solutions provider with integrated and customizable systems in process technology for the polymer, chemical and petrochemical industries.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase