Customer Focus Analyst (Unit 42 MDR) - Remote jobs in United States
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Palo Alto Networks · 1 day ago

Customer Focus Analyst (Unit 42 MDR) - Remote

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$104K/yr - $169K/yr
date1+ years exp

Palo Alto Networks is dedicated to protecting the digital way of life and is seeking a Customer Focus Analyst for their Unit 42 Managed Detection and Response team. The role involves serving as the primary communication link between MDR analysts and customers, ensuring clients feel confident and supported in their cybersecurity partnership through onboarding, managing communications, and addressing technical questions.

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H1B Sponsor Likelynote

Responsibilities

Serve as part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance
Support onboarding activities for new customers to ensure a smooth transition and setup
Monitor, triage, and route incoming customer communications, and provide technical answers regarding reports, alerts, and recommendations
Proactively collaborate and exchange information with MDR analysts to ensure customer’s technical questions about incidents or threats are fully addressed
Own the customer communication lifecycle during ongoing incidents, ensuring timely updates, clarity, and alignment on next steps
Help drive consistency and quality in how incidents and threat intelligence are communicated externally
Escalate and advocate for customer issues internally across Product, Engineering, and the broader Unit 42 team to ensure resolution

Qualification

Customer-facing experienceCybersecurity knowledgeSecurity tools experienceCustomer communication skillsIncident report draftingCortex XDR familiarityOnboarding experience

Required

1+ years of experience in a customer-facing cybersecurity role such as professional services, customer success, customer support, or Tier 1/2 SOC analyst
Hands-on experience with security tools such as EDR, SIEM, SOAR, or XDR
Strong customer communication skills (verbal and written) with the ability to explain complex technical details clearly and concisely

Preferred

Experience reviewing, drafting, or presenting incident reports and security findings
Familiarity with Cortex XDR or Cortex XSOAR
Prior experience onboarding new security services or clients

Benefits

Restricted stock units
Bonus

Company

Palo Alto Networks

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Palo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations.
dateFounded in 2005
location
Santa Clara, California, USA
people-size10001+ employees
web-link
http://www.paloaltonetworks.com

H1B Sponsorship

Palo Alto Networks has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (579)
2024 (482)
2023 (341)
2022 (452)
2021 (493)
2020 (235)

Funding

Current Stage
Public Company
Total Funding
$65M
Key Investors
Icon VenturesLehman HoldingsGlobespan Capital Partners
2012-07-20IPO
2008-11-03Series C· $10M
2008-08-18Series C· $27M

Leadership Team

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Helmut Reisinger
CEO EMEA
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Nikesh Arora
Chairman CEO
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