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INSPYR Solutions · 5 months ago

ServiceNow ITSM Developer

Jersey City, NJ

Full-time

Hybrid

Senior Level, Lead/Staff

$90/hr - $100/hr

10+ years exp

INSPYR Solutions is seeking a well-rounded and motivated ServiceNow ITSM Developer to join their dynamic team. This role involves designing, implementing, and maintaining ServiceNow ITSM capabilities while supporting the current state of the IT Service Management platform.

Information TechnologyProfessional ServicesStaffing Agency

No H1B

Responsibilities

Serve as the technical subject-matter-expert and platform architect for ServiceNow platform

Responsible for the development and sustained support of multiple products

Provide technical stewardship and play a key role in the transformation of IT Service Management platform while supporting current state

Take ownership and collaborate with ITSM process/function owners and SMEs across IT to implement and enhance capabilities

Lead the requirements and design workshops, and implementation of ITSM

Design, develop, test implement and support ServiceNow ITSM capabilities

Analyze existing processes and workflows, identifying areas for improvement, consolidation, and enhancements

Engage in day-to-day operational support and continuous capability improvement

Engage in on call support as needed

Maintain adequate process, operational documentation and reporting

Qualification

ServiceNow ITSMServiceNow administrationServiceNow developmentServiceNow integrationServiceNow data modelITIL knowledgeJavaScriptREST API integrationProblem-solving skillsCommunication skillsCollaboration skills

Required

10+ years of overall experience with ServiceNow platform administration/management, configuration, development, integration, upgrade and continuous improvement

Experience with one or more ServiceNow platform implementation

Understanding of ServiceNow data model, tables and relationships

Deep functional and technical understanding and implementation experience with ITSM product including Incident, Problem, Change, Request and Knowledge Management

Experience managing platform availability, performance and security

Experience implementing Workspace, Virtual Agent, Service Portal

Knowledge of ServiceNow orchestration for automating IT processes

Experience developing ServiceNow APIs, ServiceNow Workflows, Flow Designer, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules

Experience with scripting languages such as JavaScript, Angular.js, Perl, PowerShell

Good understanding of ServiceNow CMDB and ITIL

Experience implementing REST API integration with third party tools

Ability to create custom reports, dashboards and visualizations

Familiarity with ServiceNow Performance Analytics

Strong problem-solving skills, communication and collaboration skills