Apply on Employer Site

CalAmp · 10 hours ago

Technician I, Support

Full-time

Onsite

Entry Level

$15.63/hr - $26.79/hr

2+ years exp

CalAmp is a connected intelligence company that gives people the ability to track, monitor and recover their vital assets with real-time visibility and insights. They are seeking a Technical Support Specialist to provide customers with support across multiple facets of product, software, and installation. The role involves answering support requests, diagnosing issues, and assisting in client training while being proactive and adaptable to business needs.

AnalyticsArtificial Intelligence (AI)Cloud ComputingInformation TechnologyInternetMobileWireless

No H1B

Responsibilities

Answer inbound requests for support promptly with emphasis on QA and Customer Service

Answer questions, resolve problems and update information as required

Identify hardware and software issues

Diagnose and advise Field Technicians to repair faults

Gather the necessary information for communication to clients both internally and externally

Frequent communication with clients and internal team members

Analyze problem areas and document processes used for corrective action

Log and track inquiries and compile case statistics

Assist in client training and answering routine questions from clients

Assist in training new Technical Support Specialists

Miscellaneous projects and duties as assigned by leadership team

Qualification

Telematics experienceIoT experienceCRM experienceMECP CertificationElectrical systems knowledgeProblem-solving skillsCustomer service orientationComputer literacyMicrosoft Office proficiencyCommunication skills

Required

Very strong proficiency in English required

2+ years of general work experience - Telematics, IoT, or Field installation experience with MECP certified devices

1+ years' experience with light and heavy duty vehicular electrical systems and installation procedures

1+ years' experience with a major CRM (Salesforce, Jira, ServiceNow - etc.)

Experience with systematic problem-analyzing and problem-solving practices

Strong customer service orientation

Ability to manage interactions calmly with high urgency

Computer literacy, basic technology troubleshooting skills, and Microsoft Office proficiency

Strong telephone, written, oral communication skills

Preferred

College Degree from an accredited institution

MECP Certification

Lean/Agile methodology experience

Familiarity with light duty/Heavy duty device installation in vehicles

Experience in the following fields: EMS/Fire/Police Dispatch, Public Safety Field Operations, Public Administration, Emergency Services, Emergency Management

Previous Telematics experience

Previous IoT experience