JobTracks · 1 month ago
VP of Title & Operations
Philadelphia, PA
Full-time
Hybrid
Director/Executive
10+ years expJobTracks is a title agency seeking a hands-on Vice President of Title & Operations to serve as the operational second-in-command. This role involves managing day-to-day operations, leading a team, and ensuring efficient title and escrow processes while working closely with the Founder on strategic decisions.
EmploymentRecruitingStaffing Agency
Responsibilities
Own day-to-day title and escrow operations across the agency. Ensure files move efficiently, accurately, and compliantly from open to close. Identify bottlenecks, risks, and inefficiencies — and fix them. Own technical processes and be responsible to execute on adjustments as needed
Directly manage a team of approximately 12 operational staff. Set clear expectations, coach and develop team members, and build trust through competence and follow-through
Serve as an internal SoftPro expert. Maintain optimized workflows, templates, and system usage, and ensure consistent adoption across the team
Help design and implement operational processes that scale. Participate in hiring, vetting, and onboarding as the team grows
Qualification
Required
10+ years of title agency experience
Direct experience as a title processor and/or escrow officer
Strong people-management experience
Demonstrated accountability and ownership mindset
Advanced SoftPro experience (admin experience strongly preferred)
Ability to work in-office 2–3 days per week in the Greater Philadelphia area
Preferred
Experience at both a title agency and an underwriter
Experience scaling operations or teams
High emotional intelligence paired with decisiveness
Company
JobTracks
JobTracks is based in Marina Del Rey, CA, and is founded on a fundamental belief in following the golden rule of business – “Treat others as you want to be treated”.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Matt Johnston
CEO
Mary Nen
Chief Talent Officer
Company data provided by crunchbase