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Stefanini North America and APAC · 17 hours ago

Deskside Technician II

Mequon, WI

Full-time

Onsite

Entry Level

1+ years exp

Stefanini North America and APAC is a company that has been enhancing IT operations for over 35 years. They are seeking a Deskside Technician II to provide onsite support for Windows, software, and hardware, while managing IT assets and ensuring effective communication with users.

Information TechnologyOutsourcing

H1B Sponsor Likely

Responsibilities

Provide Windows, software, and hardware support, onsite in a corporate environment

Stage, provision, and deploy IT machines to end users following best business practices

Diagnose, troubleshoot, and implement fixes for a variety of technology

Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment

Troubleshoot VPN and VDI connectivity

Follow appropriate KB articles

Manage workload via ticketing software or Non-ticket tracker

Prioritize and complete work in a group and independently with minimal supervision

Communicate technical information to non-technical audiences

Smart Hands remote support for offsite resolver groups

Inventory management of IT assets including asset auditing

Other duties as assigned

Qualification

Deskside support experienceTroubleshooting capabilityMicrosoft Office / Office 365Computer imaging softwareEndpoint protection supportRemote desktop support toolsA+ CertificationMicrosoft Certified ProfessionalWindows architecture knowledgeMac/Apple experienceBasic network conceptsProfessional interaction skills

Required

+1 years corporate deskside support or equivalent experience

Excellent troubleshooting capability

Ability to maintain composure while handle challenging, dynamic, rapid-response user support

Experience with Microsoft Office / Office 365 suite

Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)

Experience with endpoint protection and encryption (Bitlocker) support

Familiarity with using remote desktop support tools

High School Diploma or equivalent

Maintain valid driver's license

Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds

Demonstrate high level of professionalism and strong personal interaction skills

Maintain neat and professional work area and appearance in compliance with site policies

Ability to pass standard panel drug screening and background check

Adhere to assigned shift schedule

Preferred

A+ Certification

Microsoft Certified Professional (MCP)

Windows architecture including permissions and file structure

Mac/Apple experience, a plus

Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)

Benefits

401(k)

Paid time off

Tuition reimbursement

Medical, dental and vision insurance

Company

Stefanini North America and APAC

Glassdoor3.8

Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries.

Founded in 1987

Kölln-reisiek, Schleswig-Holstein, DEU

10001+ employees

http://www.stefanini.com/EN

H1B Sponsorship

Stefanini North America and APAC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (11)

2023 (13)

2022 (18)

2021 (14)

2020 (12)