Customer Service Specialist jobs in United States
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DITA EYEWEAR ยท 1 day ago

Customer Service Specialist

DITA Eyewear is an independent eyewear manufacturer based in Aliso Viejo, California, seeking a motivated Customer Service Specialist. The role involves responding to customer inquiries, assisting sales representatives, managing orders, and supporting the sales and marketing teams.

ApparelEyewearFashionLifestyleRetail
Hiring Manager
Tara Coon, SPHR
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Responsibilities

Promptly respond to inquiries from DITA's wholesale and e-commerce customers and outside sales representatives
Assist outside sales representatives in the field with all sales-related needs
Ensure that orders and returns are processed accurately and in a timely manner
Manage order discrepancies, facilitate changes and perform any needed follow-up
Escalate high-priority issues to management when necessary
Increase sales while speaking to customers on the phone
Enter customer orders from wholesale customers
Help guide and educate customers on all products
Produce and analyze weekly sales reports
Review applications from new customers and facilitate the new account set-up process
Create, enhance, and maintain internal procedures

Qualification

Sales support experienceMicrosoft OfficeNetSuite experienceZendesk experienceAttention to detailOrganizational skillsCommunication skillsMultitaskingEyewear industry experienceProblem-solvingTeam collaboration

Required

A minimum of two years of sales support experience with a proven track record of success
Proficiency in Microsoft Office (Word, Excel, Outlook)
Extreme attention to detail and extraordinary organizational skills
Ability to multitask and work independently to accomplish goals
Excellent written and verbal communication skills
Ability to handle multiple projects at once and work in an autonomous environment with minimal direction or supervision
Ability to prioritize projects on a daily, weekly, and monthly basis
Ability to solve customer related problems in various situations
Ability to collaborate professionally with fellow team members

Preferred

Experience working in NetSuite
Experience with Zendesk
Experience in the eyewear industry (or apparel and accessories industry)

Benefits

Competitive compensation and benefits
Opportunities for rapid career advancement for talented and highly motivated individuals

Company

DITA EYEWEAR

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DITA EYEWEAR is an apparel and fashion company specializing in eye wear.

Funding

Current Stage
Growth Stage

Leadership Team

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Shahid Ghani
Chief Financial Officer
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Company data provided by crunchbase