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DITA EYEWEAR · 1 day ago

Customer Service Specialist

Aliso Viejo, CA

Full-time

Onsite

Entry Level

$24/hr - $27/hr

2+ years exp

DITA Eyewear is an independent eyewear manufacturer based in Aliso Viejo, California, seeking a motivated Customer Service Specialist. The role involves responding to customer inquiries, assisting sales representatives, managing orders, and supporting the sales and marketing teams.

ApparelEyewearFashionLifestyleRetail

Hiring Manager

Tara Coon, SPHR

Responsibilities

Promptly respond to inquiries from DITA's wholesale and e-commerce customers and outside sales representatives

Assist outside sales representatives in the field with all sales-related needs

Ensure that orders and returns are processed accurately and in a timely manner

Manage order discrepancies, facilitate changes and perform any needed follow-up

Escalate high-priority issues to management when necessary

Increase sales while speaking to customers on the phone

Enter customer orders from wholesale customers

Help guide and educate customers on all products

Produce and analyze weekly sales reports

Review applications from new customers and facilitate the new account set-up process

Create, enhance, and maintain internal procedures

Qualification

Sales support experienceMicrosoft OfficeNetSuite experienceZendesk experienceAttention to detailOrganizational skillsCommunication skillsMultitaskingEyewear industry experienceProblem-solvingTeam collaboration