Content Operations Specialist jobs in United States
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Synergis ยท 13 hours ago

Content Operations Specialist

positionBrookhaven, GA
timeContract
remoteOnsite
seniorityMid Level
money$30/hr - $45/hr

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. They are seeking a Content Operations Specialist to audit content in the CMS, create and maintain documentation, and work closely with cross-functional teams to ensure accurate and up-to-date content.

Information TechnologyStaffing Agency
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Comp. & Benefits
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H1B Sponsor Likelynote
Hiring Manager
Jennifer Viray
linkedin

Responsibilities

Audit content in the CMS (Confluence) and ensure all documentation is accurate, complete, and up-to-date
Create, maintain, and update SOPs, FAQs, and support playbooks for internal teams
Analyze consumer feedback from support channels, app reviews, and bug reports to identify gaps in documentation or processes
Work closely with Product, UX, and Dev teams to ensure content reflects the latest app updates, features, and bug fixes
Develop domain knowledge to standardize and improve the quality of internal documentation
Identify areas where content or process improvements are needed and implement best practices for ongoing content management
Support the rollout of Confluence as the primary CMS, ensuring content is properly organized and maintained
Document processes and updates in a clear, structured, and accessible format for internal teams

Qualification

Content auditingCMS managementConfluenceAnalyzing consumer feedbackTechnical writingTask managementDetail-orientedCross-functional collaboration

Required

Proven experience in content auditing, CMS management, or technical documentation
Strong knowledge of Confluence or similar documentation platforms
Experience analyzing consumer feedback or support data to inform documentation and process updates
Ability to synthesize technical information and translate it into clear, actionable SOPs and playbooks
Detail-oriented with excellent writing, editing, and organizational skills
Comfortable working cross-functionally with Product, UX, and Dev teams
Ability to manage multiple tasks and prioritize in a fast-paced, dynamic environment

Benefits

Medical
Dental
Vision
Disability
Life insurance
401k
Commuter benefits

Company

Synergis

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Synergis is a staffing and recruiting company specializing in information technology staffing services.
dateFounded in 1997
location
Galanta, Trnava, SVK
people-size201-500 employees
web-link
http://synergishr.com

H1B Sponsorship

Synergis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (7)
2021 (6)
2020 (12)

Funding

Current Stage
Growth Stage

Leadership Team

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Leona Rapelye
Vice President - Human Resources
linkedin

Recent News

TecHR Series
Synergis Announces New Leadership Structure
2023-07-11
Company data provided by crunchbase