ProCogia · 22 hours ago
Senior Delivery Manager
Seattle, WA
Full-time
Hybrid
Senior LevelProCogia is a company that helps businesses transform data into real growth by providing expert data science, engineering, and AI talent. The Senior Delivery Manager leads the delivery of data and AI solutions, focusing on client delivery, account expansion, and mentoring a team of consultants to ensure excellence in service.
Information Technology & Services
Responsibilities
Act as delivery manager for assigned clients, owning expansion goals and revenue growth targets
Build strong client relationships, becoming a trusted partner who understands business priorities and long-term strategy
Deepen existing client relationships and build new relationships across stakeholder groups to strengthen long-term partnerships
Build and own a portfolio of client accounts that delivers consistent year-over-year growth
Proactively identify expansion opportunities by:
Surfacing new needs in adjacent teams/functions
Proposing add-on projects
Driving early renewal and follow-up engagement discussions
Partners with Sales/Business Development and Delivery Direction to shape SOWs, proposals, and pitches tied to revenue growth objectives
Develop portfolio-level growth strategies and action plans in partnership with Sales and the Foundry
Partner closely with Sales to actively mine accounts and drive client growth through expansion and retention initiatives
Track and report progress towards assigned expansion and revenue goals
Serve as a hands-on consultant on client projects, maintaining billable utilization targets
Lead project workstreams end-to-end, ensuring deliverables meet scope, timelines, and quality expectations
Translate complex client problems into actionable technical and business solutions
Act as the senior subject matter resource on engagements, providing oversight and escalation support
Own client satisfaction (C-Sat) as a core accountability, ensuring delivery excellence drives retention and long-term account growth
Serve as a trusted advisor to client leadership, providing guidance on data, analytics, and AI initiatives aligned to business objectives
Demonstrate a consultative mindset by proactively identifying client and company pain points, opportunities, and risks, and bringing insights, recommendations, and ideas to clients
Apply “Applied Innovation” by conceiving new approaches and solutions, and partnering with the Foundry and Sales teams to bring innovative offerings to clients
Conceive and introduce new and improved delivery and business models that help clients achieve objectives while driving improved revenue and margins for ProCogia
Serve as a liaison between the Foundry and clients to rapidly share, validate, refine, and deploy innovative solutions
Directly manage a team of consultants, including career development, performance management, and consistent 1:1 check-ins
Mentor consultants on soft and hard skills required for the role
Develop learning plans for consultants as needed
Provide coaching on technical excellence, consulting skills, and client engagement
Ensure consultants are aligned with project expectations and proactively address delivery risk or issues
Develop and mentor the next cohort of Delivery Managers (DMs), supporting their progression into leadership roles
Support recruitment, as the hiring manager for your team, responsible for identifying hiring needs, compiling job descriptions along with HR, participating in interviews and providing candidate feedback
Participate in onboarding new team members, along with HR
Own product vision, strategy, and roadmap for assigned platforms or solutions, ensuring alignment with client needs, business goals, and delivery priorities
Translate business and client objectives into clear product requirements, user stories, acceptance criteria, and prioritized backlogs for engineering and data teams
Partner closely with engineering, data science, and delivery teams to drive end-to-end execution, balancing scope, timelines, quality, and business impact
Define and track product success metrics, SLAs, and performance indicators, using insights to guide continuous improvement and roadmap decisions
Facilitate stakeholder alignment through regular reviews, demos, and communication, ensuring strong adoption and effective use of delivered solutions
Responsible for ensuring teams are running effective daily scrum meetings
Responsible for ensuring projects are delivered on time and within budget
Select the correct PM format and ensure all team members are well coached on working style
Involved in internal initiatives to improve existing processes and identify gaps and create new processes
Participate in setting plans and directions for the team
Communicate direction setting information from ProCogia leadership and the customer leadership
Manage team budgets as directed by finance and leadership team
Qualification
Required
Bachelor's or Master's degree in Computer Science, Data Science, Engineering, or a related field; Ph.D. is a plus
Proven track record of building and managing scalable data science platforms in cloud environments (AWS, Azure, GCP, and Posit)
Proficiency with big data technologies and machine learning frameworks
Excellent leadership and mentorship skills, with experience leading high-performance technical teams and fostering collaboration across functions
Skilled in advanced analytics, with a solid understanding of data-driven decision-making and predictive modeling
Weekly travel between Vancouver and Seattle is required
Benefits
Competitive salaries
Generous benefits and perks for personal and professional development
Company
ProCogia
ProCogia helped a large technology retailer to determine the value of its customer base so it could better segment and target them.
Founded in 2013
51-200 employees
H1B Sponsorship
ProCogia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (6)
2023 (1)
2022 (2)
2021 (7)
2020 (1)
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase