Seneca Gaming Corporation · 10 hours ago
Casino Controller
Niagara Falls, NY
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expSeneca Gaming Corporation is seeking a Casino Controller to oversee the operational functions for all its gaming facilities. The role involves managing Cage and Count Room functions, ensuring compliance with policies and regulations, and supervising personnel to maintain high standards of customer service and operational efficiency.
Gambling & Casinos
Responsibilities
Develop, document and implement internal control procedures for all areas of responsibility to ensure compliance with all applicable policies, laws and regulations
Directly supervise, Cage and Count Room and its personnel
Review schedules to ensure that critical time periods have adequate staffing and overtime is kept at a minimum, while ensuring quality customer service
Supervise and manage the operation parameters of, Cage and Count Room for the Nation’s Gaming Operation and its respective divisions and units
Act as the primary conduit between Senior Management and, Cage and Count Room
Implement the protection and loss prevention philosophies of Senior Management
Partner with operations managers to ensure department systems and tools are used to drive overall efficiency
Execute strategies that ensure turnover, retention, and customer service goals are achieved
Execute organizational development strategies that drive solutions that may be implemented at an employee, department, and/or property level accomplished by using an understanding of the business environment and workplace issues
Execute change in management strategies by utilizing an established change framework in order to proactively drive change throughout the organization
Establish and ensure internal control procedures and structures to safeguard company assets
Establish and maintain bankroll requirements for the property by ensuring that the Casino Bankroll (i.e. cash level) is maintained at a level to run the operations and to ensure the operation does not fall below nor have an excess of cash to run on the casino floor
The ability to act as a project leader on company acquisitions and key system upgrades. This includes, but not limited to: cash control implementations, employee training and development, staffing evaluations, and employee performance
Develops, mentors and trains enrolled Seneca Nation members for future senior management positions within the company
Oversees departmental administrative matters and ensures HR is consulted as appropriate. Meets with staff on a regular basis
Ensures effective recruitment, hiring, training, recognition, evaluation, coaching and discipline, terminations and other personnel related issues
Responsible for ensuring the department adheres to all company policies and internal controls, including but not limited to Compact, Human Resources, TERO compliance guidelines
Prepares the annual budget and monitors to ensure attainment of goals. Manages labor and scheduling to ensure adequate coverage at all times while minimizing overtime
Liaise with other department/company management to ensure consistency and smooth flow of information, policies and procedures
Maintains a strong network of contacts throughout the industry to facilitate both formal and informal gathering of information
Runs the department and design policies and training that result in exceptional customer service to all patrons. Maintains a professional work environment with supervisors, managers and staff
Keeps abreast of industry trends, new technology and practices as they relate to his/her area(s) of responsibility
Must complete all required SGC Training programs within nine (9) months from commencement of employment
Attends all necessary meetings to stay informed; including company and community meetings
Oversees an operation that is 24/7 and requires hours that can extend up to 60 hours per week or more, and be inclusive of work weeks that consist of 6 or 7 days. This individual is on-call and requires accessibility 24/7
Perform any other duties as assigned
Qualification
Required
Must be 18 years of age or older upon employment
MBA required
Ten (10) years of professional experience with a minimum of five (5) years of casino cage and/or count room manager experience
Successful candidate must be an experienced, results oriented, and hands-on professional
Must be able to evaluate statistical reports and other business reports
Must possess an understanding of, Cage and Count Room processes
Must demonstrate leadership, fairness, and sensibility to the customers and employees
Must possess and maintain a valid driver's license and be able to substantiate a safe driving record within the parameters acceptable to SGC liability insurance carrier
Must have the ability to regularly travel to SGC related properties, at a minimum. three (3) times per week and be physically present to implement process change
Must have flexibility to provide employee oversight and training for all scheduled shifts at all properties
Must possess ability to instill a sense of pride and personal responsibility in subordinate employees
Ability to communicate effectively both written and orally
Ability to write routine correspondence and to speak effectively to the public, employees and customers
Must have the ability to deal effectively and interact well with the customers and employees
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must be able to stand, walk and move through all areas of the property
Must be able to work nights, weekends and holidays
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, noisy casino environment and effectively deal with guests, management and employees in all situations
Company
Seneca Gaming Corporation
Since opening Seneca Niagara Casino in 2002, Seneca Gaming Corporation has grown into one of the largest private sector employers in Western New York, with 4,000 employees at its three locations.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rod Centers
Chief Operating Officer
Melissa Free
SVP Chief Marketing Officer
Company data provided by crunchbase