Cornerstone Servicing · 1 week ago
Collections Specialist
Englewood, CO
Full-time
Onsite
Entry, Mid Level
$22/hr - $27/hr
2+ years expCornerstone Servicing is a division of Cornerstone Capital Bank known for its exceptional service and employee satisfaction. They are seeking a Collections Specialist responsible for negotiating payment arrangements, maintaining communication with borrowers, and managing calling queues to prevent loan delinquencies.
Customer ServiceFinancial ServicesSoftware
Responsibilities
Responsible for negotiating payment arrangements, keeping our borrowers in their homes and keeping loans from turning into 30+ days past-due
Maintaining an open line of communication with the borrower(s) after payment is received, allowing for early intervention and preempting future delinquencies
Utilize all available skip tracing tools to locate borrower whose current contact information is inaccurate
Manage inbound and outbound calling queues via automated calling system
Continuously improve knowledge base and skillset to ensure maximum level of customer satisfaction and world class customer experience
Perform other job-duty related issues as assigned
Qualification
Required
High School Diploma, GED, or equivalent experience
Minimum 2 years of experience in mortgage servicing
Minimum 2 years of experience in a Collections environment
Strong phone etiquette while having a passion for taking care of customer needs with exceptional customer service skills
Solid analytical skills with the ability to exercise prudent judgment
Exceptional organization and time management a must
Comfortable being a team player
Strong interpersonal skills in addition to verbal/written communication
Ability to work through stressful situations professionally and respectfully
Attention to detail
Preferred
Bi-lingual skills a plus
Benefits
A full benefits package
The potential for a performance-based bonus
Company
Cornerstone Servicing
Cornerstone Servicing manages mortgage loans with online payment options, autopay setup, and customer support.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Morningstar.com
2025-04-05
Company data provided by crunchbase