Brookfield · 22 hours ago
Technical Support Specialist
New York, New York
Full-time
Onsite
Mid, Senior Level
$80K/yr - $90K/yr
5+ years expBrookfield Asset Management LLC is a prominent global asset management firm. They are seeking a Technical Support Specialist to provide first-line deskside and remote support to end users, ensuring a high-quality user experience across the organization.
Asset ManagementFinancial ServicesInfrastructureRenewable Energy
Responsibilities
Provide exceptional deskside and remote support to Brookfield end users
Own IT support incidents and requests through to confirmed resolution
Install, configure, maintain, and troubleshoot hardware, software, peripherals, AV equipment, and network connectivity
Deliver basic technical training and guidance to end users
Ensure all incidents, resolutions, and workarounds are documented in accordance with knowledge management standards
Represent Brookfield Technology Services with professionalism in all interactions
Collaborate across TS teams to resolve complex or escalated issues efficiently
Participate in the testing and rollout of new desktop technologies and software
Assist and provide backup support to other deskside team members as needed
Support high-priority and complex technical issues, including escalations
Qualification
Required
5+ years of relevant IT support experience
Bachelor's degree in computer science, Information Technology, or related field, or equivalent combination of education, certifications, and experience
Proven ability to install, configure, and support both Windows and Mac environments
Strong customer service and relationship management skills
Experience working with third-party service providers and ticketing systems (e.g., ServiceNow)
Strong awareness and commitment to cybersecurity best practices
Preferred
Experience in the financial services industry is preferred; front-office support is a plus
Server OS knowledge is an asset
Company
Brookfield
We are a leading global investment firm that invests on behalf of institutions and individuals around the world, with the goal of helping them to create long-term, sustainable wealth.
1001-5000 employees
H1B Sponsorship
Brookfield has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (12)
2023 (13)
2022 (2)
2021 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2.5B2025-11-13Post Ipo Debt· $1B
2025-09-04Post Ipo Debt· $750M
2025-04-22Post Ipo Debt· $750M
Leadership Team
Brian Kingston
Chief Executive Officer
James Flatt
Chief Executive Officer
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