eSentire · 5 days ago
Director, Account Management
United States
Full-time
Remote
Director/Executive
$180K/yr - $195K/yr
7+ years expeSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. The Director, Account Management is responsible for leading the Account Management organization, driving customer retention, revenue growth, and long-term strategic partnerships across the existing customer base.
Cyber SecurityNetwork SecuritySecurity
Hiring Manager
Valerie McKenzie-Flynn (She/Her)
Responsibilities
Lead, coach, and develop a high-performing Account Management team focused on building and maintaining exceptional customer relationships maintaining a lens on advocacy, driving renewals, expansions, and customer value realization
Own overall customer retention, revenue growth, and quota attainment across the account management organization
Establish clear performance expectations, KPIs, forecasting discipline, and operational rigor for the team
Partner with Sales, Customer Success, Product, and Marketing to build cohesive account strategies and drive customer outcomes
Oversee development of strategic account plans, ensuring teams identify growth opportunities and maintain strong executive relationships
Drive process consistency, best practices, and scalable methodologies across the Account Management function
Support Account Managers in executive-level customer engagements, escalations, negotiations, and strategic deal cycles
Build and maintain executive-level relationships with key customer stakeholders and decision-makers where needed
Monitor account health, renewal risk, and customer satisfaction trends, ensuring proactive intervention and risk mitigation
Collaborate with Revenue Operations and Customer Success to improve pipeline visibility, forecasting accuracy, and data-driven decision-making
Influence product strategy by providing customer insights, market feedback, and emerging cybersecurity needs
Partner with Marketing, Customer Success and Sales Enablement to support account-based programs, customer advocacy, and team development
Build a culture of accountability, collaboration, and continuous improvement within the Account Management organization
Qualification
Required
7–10+ years of experience in account management, customer success, or sales, with 3–5+ years in a leadership role
Proven success leading teams that exceed revenue, retention, and expansion targets in cybersecurity, SaaS, or managed services
Strong executive presence and ability to build trusted relationships with CISOs, IT leaders, and business executives
Extensive experience overseeing complex deal cycles, renewals, and multi-year commercial negotiations
Demonstrated ability to build scalable processes, operational frameworks, and performance metrics
Exceptional leadership, coaching, communication, and cross-functional collaboration skills
Strong analytical skills with proficiency in CRM systems (Salesforce preferred) and revenue forecasting
Bachelor's degree in business, cybersecurity, or related field; MBA or advanced certifications are an asset
Preferred
Deep understanding of cybersecurity markets, MDR/EDR solutions, and customer value drivers
Benefits
Comprehensive health benefits
A flexible vacation plan
Participation in our company-wide equity program
Company
eSentire
eSentire provides Managed Risk, Managed Detection and Response and Incident Response services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$411.23MKey Investors
Warburg PincusGeorgianEdison Partners
2022-02-17Secondary Market· $225M
2022-02-17Private Equity· $100M
2019-03-04Private Equity· $47M
Leadership Team
Kerry Bailey
Chief Executive Officer
John Irvine
Vice President, Digital Forensics
Recent News
HousingWire.com
2025-10-28
Company data provided by crunchbase