Technical Support Specialist VII (Remote) jobs in United States
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Simera ยท 2 weeks ago

Technical Support Specialist VII (Remote)

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level

Simera is seeking a Technical Support Specialist to be the frontline responder for customer technical inquiries. The role involves providing comprehensive assistance and solutions, ensuring customer satisfaction through effective troubleshooting of technical issues.

Artificial Intelligence (AI)Human ResourcesRecruitingService IndustryStaffing AgencyTraining

Responsibilities

Respond to customer inquiries via phone, email, and chat, resolving issues promptly
Diagnose and troubleshoot technical problems related to hardware, software, and networking
Document all interactions and resolutions accurately in the ticketing system
Escalate complex problems to relevant technical teams when needed

Qualification

Technical support experienceTroubleshootingBachelor's degreeCustomer service skillsEnglish proficiencyCommunication

Required

Technical support experience, with strong customer service skills
Proficiency in troubleshooting various technical issues
Excellent communication skills
English proficiency at C1/C2 level
Flexible to work onsite, hybrid, or remotely

Preferred

Bachelor's degree in Information Technology, Computer Science, or related field

Company

Simera

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AI-based global talent matchmaking platform with a deep-data approach that ensures the best talent while cutting up to 70% in labor costs
dateFounded in 2022
location
Boston, Massachusetts, USA
people-size11-50 employees
web-link
https://simera.io/

Funding

Current Stage
Early Stage

Leadership Team

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Joseph Kling
Co-Founder
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Company data provided by crunchbase