Servco Pacific Inc. · 14 hours ago
Manager, Insurance & Enterprise Risk Management
Honolulu, HI
Full-time
Onsite
Mid, Senior Level
$91K/yr - $139K/yr
7+ years expServco Pacific Inc. is committed to providing valuable mobility solutions. They are seeking a Manager of Insurance & Enterprise Risk Management to oversee captive insurance entities, manage corporate insurance programs, and lead enterprise risk management initiatives.
AutomotiveAutonomous VehiclesCar SharingElectric VehicleRide SharingTransportationVenture Capital
Responsibilities
Manage the structure, governance, and regulatory compliance of the company’s captive insurance entities
Direct underwriting, reserving, financial reporting, and annual actuarial and audit processes
Evaluate expansion opportunities, including new coverage lines, consolidation, or restructuring
Serve as the internal expert on captive coverage, risk financing, and emerging insurance solutions
Lead insurance renewals, exposure data collection, audits, and policy documentation
Maintain policy records, endorsements, certificates, and supporting documents
Coordinate with brokers, underwriters, and internal stakeholders to secure coverage aligned with business needs
Support budgeting, accruals, and premium allocations; maintain and refine Total Cost of Risk analysis
Oversee the workers’ compensation program, including policy structure, renewals, experience modification management, claims performance monitoring, and coordination with brokers, TPAs, HR, Safety, and Legal to control loss costs and improve outcomes
Lead the development and maintenance of an enterprise risk framework that links insurable losses to the operational practices, business decisions, and strategic priorities that drive them
Partner with business units to identify, assess, and monitor risks that are directly connected to—or strong predictors of—future insurable losses, including operational safety, fleet and transportation practices, facility risk controls, product/service liabilities, business continuity gaps, cyber hygiene, and vendor-related exposures
Expand ERM engagement into adjacent risk domains where insurance, operations, and strategy intersect, such as: Operational reliability and process failures that influence loss frequency and severity. Supply chain and vendor performance risks that may lead to business interruption or liability exposure. Technology, data, and cyber risks that affect both insurable cyber events and broader business disruption. Regulatory compliance and legal exposure risks tied to E&O, D&O, and other insured outcomes. Human capital and workforce-related risks, including training, turnover, and safety culture, that materially impact claim trends
Facilitate cross-functional reviews of loss drivers and partner with operations to define actionable controls and practices that reduce claims and improve the company’s risk profile
Produce dashboards and reports that integrate insurance metrics, leading operational indicators, and enterprise risk insights for executive leadership and the board
Ensure alignment between the company’s insurance program, captive strategy, and enterprise-level operational and strategic risks to support long-term stability and financial resilience
Aggregate and analyze exposure, claims, and financial data to evaluate trends and support decision-making
Build dashboards and tools to track key risk and insurance metrics
Prepare materials for executive and board reporting, audits, regulators, and reinsurers
Oversee regulatory filings, board materials, audits, and internal control processes for the captive and insurance programs
Maintain documentation and ensure readiness for internal and external audits
Coordinate with Legal, Finance, and external advisors on compliance matters
Build and manage relationships with reinsurers, brokers, TPAs, actuaries, captive managers, and other service providers
Negotiate service agreements and evaluate vendor performance
Lead or support strategic initiatives such as claims analyses, loss forecasting, new coverage evaluations, and feasibility studies
Manage internal communication of risk and insurance concepts and strengthen organizational risk awareness
Qualification
Required
Bachelor's degree in Risk Management, Business, Finance, or related field
7–10+ years of experience in insurance, captive management, risk management, brokerage, or underwriting
Demonstrated experience with risk assessment, insurance program administration, and financial analysis
Hands-on experience managing workers' compensation programs, including claims oversight, loss analysis, and coordination with safety and HR functions
Strong understanding of captive structures, risk-financing strategies, and regulatory compliance
Solid knowledge of insurance policy language, terms, conditions, and contract insurance requirements
Experience with financial modeling, budgeting, and reserve analysis
Proficiency with the Microsoft Office suite of products
Experience with RMIS platforms (e.g., Origami, Riskonnect), ERM/GRC systems, and data-automation or dashboarding tools (Power BI, Tableau)
Strategic thinker with a disciplined, detail-oriented approach to execution
Strong analytical ability and sound business judgment
Effective communicator who can translate complex risk concepts for senior leadership
Skilled in project management with the ability to balance multiple priorities
High professional integrity and a commitment to strong governance and risk controls
Strong ability to work with operations to drive improvements that reduce loss exposure and enhance loss performance
Preferred
advanced degree (MBA or JD)
Professional designations (ARM, CRM, CPCU, CCI) strongly preferred
Familiarity with TPA/carrier claims portals and captive management or insurance accounting systems is a plus
Company
Servco Pacific Inc.
Founded in 1919 as a two-car repair garage on the North Shore of Oahu, Servco Pacific Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Peter Dames
President & CEO
Recent News
Morningstar.com
2025-11-05
Honolulu Star-Advertiser
2025-05-25
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