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Penn Medicine, University of Pennsylvania Health System · 6 hours ago

Lead Customer Service Specialist- Roseville Pediatrics (Full Time/Day Shift)

Lancaster, PA

Full-time

Onsite

Entry, Mid Level

1+ years exp

Penn Medicine is dedicated to providing the highest level of care to patients and conducting innovative research. The Lead Customer Service Specialist serves as the first line resource for registration staff, overseeing daily operations, training new employees, and ensuring quality assurance in registration processes.

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Responsibilities

Serves as the first line resource for registration staff. Maintains a thorough knowledge of staff procedures for the purpose of staff coverage

Performs all job functions of the Registration staff, including but not limited to, insurance verification and scheduling. Maintains proficiency and knowledge in all areas of Registration

Provides orientation for new employees and offers feedback to supervisor/manager throughout onboarding process. Provides on-going training to employees, maintains training, policy and procedure manuals, and disseminates information to staff

Informs supervisor/manager of any problems or issues pertaining to, but not limited to, registration or scheduling polices or processes

Completes quality assurance checks for staff and department as directed by supervisor/manager. Assists with reviews of authorization denial data

Provides feedback to supervisor/manager for Annual Performance Reviews

Assists in overseeing daily work output to include adjustment of break periods as needed, controls periods of non-productivity and ensures daily operational goals are met

Exhibits flexibility and adaptability to meet the needs of customers, operational team, and leadership team

Serves as point person for software and process questions or concerns. In conjunction with Supervisor or Manager, facilitates resolution of issues. Prepares and disseminates effective communication of issue resolution to staff

For LGHP, this role may necessitate occasional regional travel

Other duties as assigned by supervisor/manager

Assists with interview processes of potential employees

Assists with any special projects as assigned

Assists or compiles information for applicable management reports

Qualification

Customer Service ExperienceRevenue Cycle ExperienceEpic EMR ExperienceClerical ExperienceBasic KeyboardingHigh School DiplomaAssociate's DegreeTrainingOrientationCommunication Skills

Required

H.S. Diploma/GED High school diploma or equivalent required

1+ years One (1) year experience as a Customer Service Specialist

1+ years One (1) year experience in Revenue Cycle in a Hospital/Medical Office setting

1+ years One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization

1+ years One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment

A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program

Preferred

Associate's Degree Associates degree preferred

1+ years One (1) year of Epic (or equivalent Electronic Medical Record) experience preferred

Benefits

Comprehensive compensation and benefits program

Prepaid tuition assistance programs

Company

Penn Medicine, University of Pennsylvania Health System

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Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.

Founded in 1765

Philadelphia, Pennsylvania, USA

10001+ employees