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Motlow State Community College · 1 day ago

Manager of Credential Based Training

Smyrna, TN

Full-time

Onsite

Mid, Senior Level

$48K/yr - $51K/yr

3+ years exp

Motlow State Community College is seeking a Manager of Credential Based Training to oversee the infrastructure and initiatives that support non-credit Business-to-Consumer growth. This role involves managing learning and enrollment systems, collaborating across departments, and ensuring a seamless learner experience while contributing to proprietary course production and community engagement.

Higher Education

Responsibilities

Administer, maintain, and support workforce development software platforms at the unit administration and superuser level including CampusCE, Slate, CRM, Wrike, MedCerts, and various LMS systems. Acts as backup unit administrator and superuser for Google, Coursera, Handshake, YouScience, Big Interview, Desire2Learn (D2L), and ed2go. Coordinate with the institution level software owners or administrators, IT unit, and vendors to ensure proper configuration, updates, and troubleshooting for each system while maintaining data accuracy and security. Collaborate with institution level software owners or administrators, Institutional Marketing unit, IT unit, consultants, and administrative staff to resolve technical issues and align system functions with institutional and workforce development goals

Develop, refine, and document processes to support scalability and compliance in non-credit programs

Curate, package, and execute third-party non-credit or credential based course offerings for consumer markets

Implement go-to-market initiatives, including events, campaigns, and digital engagement strategies in collaboration with Institutional Marketing unit

Manage consumer enrollment, onboarding, and customer service processes to ensure positive learner experiences

Collaborate with B2B workforce staff to support shared initiatives and platform needs

Provide performance reporting and insights to guide leadership in decision-making

Support proprietary course production by contributing to planning, coordination, and launch execution

Build cross-functional relationships with Business & Finance, Academic Affairs, and Student Success to integrate non-credit or credential-based training with institutional goals

Other duties as assigned

Qualification

Higher education experienceWorkforce development knowledgeCRMLMS proficiencyData analysis skillsProject management skillsCustomer service skillsProcess improvementDigital marketing knowledgeEffective communicationTeam collaboration

Required

Bachelor's Degree earned from a regionally accredited institution

At least three years of experience in higher education, workforce development, training, or related B2B/B2C marketing roles

Preferred

Master's Degree earned from a regionally accredited institution

At least five years of experience in higher education workforce development, training, or related B2B/B2C marketing roles including at least two years of experience with platforms such as CampusCE, Slate, Wrike, or comparable systems