PSA Security Network · 5 hours ago
Customer Service Representative
Westminster, CO
Full-time
Onsite
Entry Level
$21/hr - $24/hr
2+ years expPSA Security Network is a close-knit team that values passion, integrity, boldness, and service. They are looking for a full-time, experienced Customer Service Representative to serve as a cheerful liaison between customers and vendors, maintaining top-notch relationships and supporting customers in using online pricing and ordering software.
Cyber SecurityInformation TechnologySecurity
Responsibilities
Answer incoming calls
Respond to customer emails, cases and faxes
Troubleshoot and resolve customer issues
Enter orders, ship dates, and order tracking information
Act as liaison between customers and vendors
Support customers in use of online pricing and ordering software
Promotes sale of new or additional products or services
Handles complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
Qualification
Required
2-3 years customer service experience
At least one year of data entry/order entry experience
Authorization to work in the US
High school diploma or GED
Fantastic listening skills
Customer focus, verbal communication, problem solving people skills, strong computer proficiency and a good phone presence
Ability to learn quickly
Desire to provide quality customer service
Great organizational skills with the capacity to multitask in a fast-paced environment
Excellent communication skills, both verbal and written
Ability to work with little supervision
Dependable and responsible, with an excellent work ethic and team focus
Professional demeanor
Ability to learn from mistakes, and a love of taking on new challenges
Excellence at managing expectations and risks
Honesty and Integrity
Ability to manage multiple priorities at one time
Superior customer/client focus
Ability to communicate in a professional manner with team members at all levels of the organization
Ability to prioritize, organize and plan workload effectively
Ability to learn quickly, multitask and perform under deadlines
Must work well in a team environment and/or with little supervision
Positive attitude and ability to work in fast-paced environment
Preferred
Experience in security or insurance industries are a bonus (but not required)
Experience with NetSuite is a plus
Benefits
PTO
Medical
Dental
Vision
FSA
HSA
STD
Voluntary Life
Aflac Accident
Hospital and Critical Illness plans
401(k) plan with a safe harbor contribution and company match
Company paid for Benefits: 50k in Life
LTD
EAP
ID Theft
Parental Leave
Tuition Reimbursement
Company
PSA Security Network
PSA is the world’s largest systems integrator consortium made up of the most progressive security and audio-visual systems integrators.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Matt Barnette
Chief Executive Officer & President
Company data provided by crunchbase