Proyecto Pastoral at Dolores Mission · 8 hours ago
Women’s Shelter Program Manager
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $78K/yr
5+ years expProyecto Pastoral is an organization focused on empowering communities through various grassroots projects. They are seeking a GHP Program Manager to oversee the daily operations of both women's and men's shelters while providing support to case managers and ensuring high-quality service delivery.
CharityCommunitiesNon Profit
Responsibilities
Provide oversight and ensure the smooth daily operation of both women and men's shelters
Support with supervision of program staff and volunteers in accordance with Proyecto Pastoral at Dolores Mission’s personnel policies
Support the GHP Program Director with coordinating, reviewing, and approving staff work schedules
Support GHP Program Director with organizing and facilitating bi-weekly shelter staff meetings
Provide support during emergencies, staff absences, and high demands periods
Participate in self-evaluations and program evaluations to strengthen services and better meet client and community needs
Develop and maintain ongoing collaborative relationships with community, service providers, local service providers and local businesses
Collaborate with the GHP Program Director to coordinate leadership development opportunities and in-service training for staff and volunteers
Attend city and county meetings that address health, safety, and well-being of shelter residents
Provide on-call support and guidance to shelter staff through the 24 hour period
Assist with scheduling, staffing coordination, and ensuring adequate coverage for daily shelter and client service operations
Support the Program Director in overseeing case manager activities and ensuring consistency and quality in service delivery
Provide ongoing coaching, performance feedback, and supervision to case managers
Monthly, Monitor and review case notes, intakes, and progress reports for accuracy, completeness, and compliance with agency standards
Prepare and submit regular program and client service reports as requested by the GHP Program Director
Assist with data collection, documentation, and outcome tracking to support program evaluation efforts
Provide guidance and support to case managers in addressing complex client situations, crises, or emergencies
Ensure timely communication of client updates, program needs, and critical information to the GHP Program Director
Identify service gaps and recommend improvements to strengthen shelter operations and client outcomes
Support the Shelter Coordinator with coordination of kitchen and maintenance staff to ensure smooth operations and support shelter coordinator with shelter purchases
Assist with onboarding and training new case managers to ensure understanding of program expectations and service protocols
Lead or participate in case conferences, staff meetings, and interdisciplinary collaboration to support coordinated client care
Promote and maintain a trauma-informed, client-centered, and strengths-based approach across all case management activities
Ensure compliance with agency policies, confidentiality standards, safety procedures, and documentation timelines
Demonstrate enthusiasm for Proyecto Pastoral and a strong commitment to its mission, including its community building vision and founding Jesuit values
Be an active and positive team member supporting other staff members
Participate in Proyecto Pastoral events and activities
Build relationships with and co-lead coalition efforts with residents, partners and other (i.e. Dolores Mission, residents, partner organizations, public officials, local schools, businesses, etc.)
Qualification
Required
Minimum of five years experience working with people in crisis or that demonstrates knowledge of case management
Minimum of two years of supervisory experience
Experience working collaboratively with diverse staff, program participants and community members
Strong knowledge of community resources and counseling strategies
Ability to motivate others towards achieving goals
Ability to be culturally sensitive and to work in a variety of settings with culturally-diverse clients
Ability to speak and write in Spanish
Must have a valid California driver's license, clean driving record, and access to a car
Ability to work flexible hours (i.e. evenings and some weekends)
Demonstrate enthusiasm for Proyecto Pastoral and a strong commitment to its mission, including its community building vision and founding Jesuit values
Be an active and positive team member supporting other staff members
Participate in Proyecto Pastoral events and activities
Build relationships with and co-lead coalition efforts with residents, partners and other (i.e. Dolores Mission, residents, partner organizations, public officials, local schools, businesses, etc.)
Preferred
B.A
Experience in Boyle Heights and/or in similar communities
Experience working in a homeless shelter
Experience in case management
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Proyecto Pastoral at Dolores Mission
Proyecto Pastoral at Dolores Mission works in the economically and politically disenfranchised community of Boyle Heights to empower the community personally and socially by developing grassroots projects in education, leadership, and service.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase