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Corebridge Financial · 9 hours ago

Customer Complaint Analyst

Houston, TX

Full-time

Hybrid

Senior Level

5+ years exp

Corebridge Financial is dedicated to helping individuals improve their financial lives through a wide range of services. The Customer Complaint Analyst will facilitate communication across product lines and business units, research internal systems, and respond to regulatory and consumer complaints while driving improvement in the work environment.

Financial ServicesInsuranceLife Insurance

Responsibilities

Deliver outstanding customer service in a dynamic environment

Advocate for consumers by utilizing investigative and analytical skills to assist with complex issues which have escalated to formal complaints

Research and resolve a broad range of consumer grievances and regulatory agencies inquiries effectively with varying levels of management across AIG

Communicate strong verbal and written communication skills in response to consumer and regulatory agencies by email, phone and written methods

Be a self-starter and work with minimal supervision

Thrive in a fast paced and changing environment

Other duties as assigned

Qualification

Customer serviceAnalytical skillsCommunication skillsCompliance experienceInsurance knowledgeTime managementAdaptabilityAttention to detail

Required

Deliver outstanding customer service in a dynamic environment

Advocate for consumers by utilizing investigative and analytical skills to assist with complex issues which have escalated to formal complaints

Research and resolve a broad range of consumer grievances and regulatory agencies inquiries effectively with varying levels of management across AIG

Communicate strong verbal and written communication skills in response to consumer and regulatory agencies by email, phone and written methods

Be a self-starter and work with minimal supervision

Thrive in a fast paced and changing environment

Excellent communication skills, both verbal and written. Must be able to display strong professional letter writing and email etiquette when communicating internally and externally

Flexible and able to quickly change direction as volume or team needs require

Adaptable and willing to learn and/or engage in different roles throughout the department to help meet department demands and enhance your overall business acumen

Background in handling challenging and escalating circumstances

Must have excellent customer service orientation and ability to maintain a high level of customer service within a fast paced, deadline driven environment

Utilization of strong time management skills

Comfortable with ambiguity and managing within a self-directed environment

Ability to work remotely while maintaining accuracy and efficiency on designated projects and case assignments

Extraordinary attention to detail, accuracy, timeliness and quality

Preferred

5+ years of experience within a compliance and/or insurance operations-related function in a corporate environment preferred

Bachelor's degree and/or three years of similar work experience are preferred

Knowledge of insurance, retirement industry products and Corebridge Financial systems a plus

Benefits

A generous benefits plan including medical, dental, vision, FSA, 401(k) matching, Paid Time Off days plus holidays.

Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.

Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.

Employee Assistance Program: Confidential counseling services and resources are available to all employees.

Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.

Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.

Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.